AppFolio Property ManagerReviews of appfolio.com

Easy to use, updates regularily made. Easy to call if you have questions.

I have had Appfolio for over 5 years and it has been great until this year. They have cut their support staff so far that you are on your own. If you run into a problem you are expected to wait days to a week for help. I don't see how any business can be expected to wait that long to resolve an issue. STAY AWAY!!!!!!!!!!!!!!!!!!!

I'm a landlord with three rental properties, but also rent an apartment from a company that uses AppFolio's property manager services. For over a year Appfolio routinely billed me each month for the rent and in every instance I promptly authorized a debit to my checking account. Then in May I got no AppFolio notice and forgot to the pay the rent. The landlord then sent a late payment and late fee notice. I tried to contact Appfolio to find out what went wrong, but discovered it's impossible to contact them by phone or email. For that reason, I would never consider hiring AppFolio to bill the tenants in my rental properties. As the other comments on this site show, it apparently places little value on customer service.

Personally I really love the software platform. We searched for a long time to find a software that best fit our needs. AppFolio has been that solution. My only complaint is that after we exceeded our first 90 days, the customer service in regards to support tickets went downhill. I have submitted two work orders in regards to a technical issue that I could not find a help article on. Neither work order has been truly responded to. I submitted the first one a week ago. I truly hope this is just a fluke with this particular issue and is not a consistent problem.

AppFolio is the best property management software my company has ever used. It is user friendly, and the support from the company's staff is exceptional! It has substantially decreased the amount of time spent on rent collection and disbursements, maintenance follow-up, and has allowed us to grow without having to add additional staff.

An ever-evolving platform that has adapted to our needs and proactively looks for our feedback to improve their systems.

Great for property management. Only fair for accounting. Failing miserably on customer service.

As an existing client, I am extremely disappointed with AppFolio's customer service representative who constantly missed appointments he had scheduled with his customer without prior notice and no explanation afterwards. I have been counting on him to complete several time sensitive tasks yet my business is hurting due to his lack of accountability. I would be very interested to know what kind of customer service standard AppFolio maintains with their staff and how they deal with such poor performance of their employees.