AppFolio Property ManagerReviews of appfolio.com

The on-boarding process was excellent. Lots of support readily available. However, after we went live, the support availability has been unsatisfactorily slow. Yes, the “help button” feature is nice but sometimes you need personalized assistance with a PERSON ON THE PHONE!!! Sometimes, this is the only way to resolve an issue. It’s been my experience that when I email the support team, it can take the better part of a week to get an email response, and thus begins a back-and -forth. I’ve had several issues that have taken WEEKS to resolve. There needs to be more readily available in-person support.

Stay away from these people. They cannot deliver what they promised due to issues with their program and now they want to keep charging for a service they cannot deliver as promised. They are good salespeople so beware. It may wind up in court.

Customer service is non existent. The online portal is not user friendly whatsoever-it redirects you over and over again. The robot chat says to email them, the phone system says “we will be with you shortly” and “for immediate assistance you can chat with our customer service online”. After being on hold for an hour, the phone system directed me to leave a message, then hangs up… all while I’m waiting for a human being to get on the chat and all this is after I submitted a simple claim that was not addressed on the HELP section with no response to it. I DO NOT RECOMMEND THEM! If you can’t get a simple answer and can’t trust someone will answer or respond effectively then what is Customer service there for? They’re not..

35$ for a typo in their e-check payment form? What? Its a typo.

If I could give zero stars then I would. AppFolio is getting worse and worse by the day. Dont bother folks, to save yourself you should find another software. There is no support at all. I have an accounting issue that I can not resolve on my own. Today is the 20th and I still have not paid the property owner.

AppFolio is falling into the same trap that happened with Yardi over a decade ago. Their customer base has become so large that their personal service is lacking to the point that emails are not returned and concerns go unanswered. I give you less than 5 years before another company starts to take significant market share away if things don't change. Adding features without addressing the problems of current features and the needs of current customers is why we, and many others, left Yardi years ago.

Working with Appfolio has made our work much easier! Appfolio helps from the beginning with marketing the property, to qualifying prospective tenants, to working with our maintenance team, answering maintenance calls at nights/weekends/holidays, providing EXCELLENT customer service for any question/problem that we might encounter. There is no better company/tool that will help your property management company than Appfolio!

I would give the software 5 stars but the support only 1 star. I love the software, but the help menu doesn't match the screens most of the time and the live help doesn't get back to you for days, if at all. And they close out work tickets without resolving the issue.