AppFolio Property ManagerReviews of appfolio.com

it never worked, it sucks, yelp has only 1.5 ratings

I really need to get in contact with a person or a live chat and have been unable to do so. DMD Properties LLC, Willow Run. I have asked to have a bank account enabled and it is still pending. This is an accounting nightmare at the first of the month. The apartment program is great, but if I have a problem, that I cannot solve, it is impossible to get help a live person. Fran Wall Willow Run Apartments

The customer service I get from AppFolio every time I have a question is so incredible! Very fast, Very friendly, Very convenient!

I planned on writing a long scathing review of this company, but I don't want to spend any more time on this. It is truly the worst experience of my real estate career... and that is saying a lot. It was a mess from the beginning. Their support is practically non-existent. My books were screwed up for over 4 months. I lost clients, trust with my landlords, and spent a lot of money on the migration. I had to cuss them out on their voicemail to get a return call after waiting for 10+ days. I had to migrate back to my previous platform. Now Appfolio is threatening me with their cancellation fee. Their rep even told me that I signed a contract but support wasn't included. If you want real support and a company that offers top-notch service, try Propertyware. It does not have all the fancy bells and whistles but its support is unmatched.

I was a previous, long term client of AppFolio, even converting a second company over to their system when I changed companies but now that I am no longer a current customer they will not return calls or get back to me on the simplest request! I absolutely hate how you cannot reach a live person no matter what methods you try. If you have a question of any kind you will sit on hold for LONG periods and eventually be forced to leave a voicemail which will never be returned. Same with emails, there is no point sending one, it will not be replied to. When you are a current customer you can chat with a live agent which is an AWESOME feature but they completely turn their backs to you when you are no longer a customer and unfortunately they house important information that sometimes you will need. I find it very sad and frustrating after so many years of business :(

i have had the same issue 3 years this app is a joke they mark the issue as solved when you log back in also they want to remove the auto pay system as a disabled person this would make rent payments a real problem considering that i get paid the last day i can pay without a penalty what happens if i get sick or cannot get to a bank that day what then the portal is a joke its laughable the service you dont get

Always a good experience to work with Appfolio service department. Quick response & problem solved

We have used AppFolio for many years now and I love them, not perfect but they are light years better than our previous software provider. The top 3 reasons I recommend AppFolio are: 1) AppFolio assigned us a specific person to walk us through the intake so the transfer was accurate & I was well trained when the intake was complete 2) AppFolio is constantly improving the system to offer more services to property managers & renters 3) When I do need assistance AppFolio has great resources & their customer service people reply promptly, are knowledgeable about property management & the software, and give clear instructions. As a fee manager for 200 individual owners, we have had lots of quirky issues over the years, and AppFolio has always found a solution for us. The cost is economical and easy to pass on to our clients.