AppFolio Property ManagerReviews of appfolio.com

I strongly regret my decision to change to AppFolio for multiple reasons. A handful of these issues are dealbreakers for me. I wish I would have exposed their unethical operations prior to signing a 3 year contract! My owners have repeatedly told me they miss my old software. Clients don't like their portals or their reports. The income statements are not intended for owners which makes no sense. AppFolio complicated tracking renters insurance and caused a lot of headache with residents. They solicited my residents for renters insurance after we directed our residents to their portal to update their insurance. They validate insurance even if we aren't listed as additional interest which has resulted in some residents being canceled without our knowledge. The "PLUS" membership is not what they tell you. I was supposed to have a rep to go to with issues and now I'm at level 1 customer service with their new set up with no notice of their help center changing. My staff has no faith in their ability to solve any issues so they quit making cases. We weren't able to charge for online payments which was fine because my banking expenses were eliminated but now they are charging residents to make online payments! Residents aren't happy and they think it's us charging them for a service that was free. Some will quit paying online which results in more work for us. They set up our addresses wrong so we don't sync with zillow correctly. The delay in ach payments is ridiculous. We had a notice today that ach payments will be delayed by 7 days over the next week which is even worse than their standard 3-5 days. This delays owner's funds unnecessarily. The money leaves our residents' accounts but we don't get it for 3-7 business days??? Our last software was 1-2 business days. They must filter their reviews because I did my research and none of this was exposed.

Just got an email from rental co. App folio is charging for e check now. Seriously ? Already charge 3.49% for cc, 9.99 for debit card payment. What a rip off

If you need help don't expect easy access, any sense of immediacy or an answer at all.

Appfolio did a bait and switch with Property Managers. They advertised free ACH (Echeck) payments for our tenants only to switch to a $2.50 fee per payment by echeck (and even more for credit and debit) after pressuring us to get our tenants to sign up for autopay via echeck. They have no remorse when I reached out about this sudden and drastic change and only simply offered to help me cancel - which we will be doing once we are set up with a new pm program. This has put so many Landlords and Property Managers in a bind with only 60 days notice of this change. It was a sneaky money grab.

You get what you pay for! I have worked for many years on this platform. It is expensive but this depends on the amount of properties involved. It takes away a lot of headaches in the Property Management field which enabled us to focus on the business. We added our accounting, back office, collections into this and it works great.

Great software but the support is not good at all. Trying to get a response to a problem is always a long wait time!!! Also there are times I have spoken with three different people and got three different answers. I wish I had a company who offers real support. While I am submitting this review today, this has been an ongoing problem.

The support is really not good, it's hard to get anyone on the phone, you can chat but that usually doesn't get the job done. The system is good but it does have a lot of issues as well.

They are now extorting customers with having to pay $1 per month for ach payments or make the residents pay $2.50 per charge.