AppFolio Property ManagerReviews of appfolio.com

Suddenly fees. No thank you

The recent addition of $2.49 service fee for eCheck transactions is another example of greed. If any fee is needed it should be passed along to the property owners, not the renters. There is now no way to pay online without adding fees. This is completely ridiculous and asinine. I will be reporting to the State Attorney General and BBB for consumer rights violations.

"All eCheck payments moving forward will have a $2.49 AppFolio transaction fee". No other service I'm aware of charges a service fee for direct bank transfers. This is plain and simple corporate greed.

AppFolio is now charging apartment owners about $2.50 per month per unit to withdraw money automatically from our bank accounts. This is bizarre. No other company I've ever dealt with has charged for automatic monthly payments from bank accounts. Time to get rid of AppFolio and go back to mailing checks every month, which my bank will do for free with its bill payment system.

Scum through and through. They have decided to start charging $2.49 for echecks. There is no reason at all to charge a transaction fee for echecks. An echeck is the same as a regular check- they take the money straight out of my bank account. My property manager already pays these scumbags for their tools. Now they want to charge me for the privilege of paying via echeck.

AppFolio is now charging HOA owners no way to pay dues without a fee. Effective July 31, 2023 there is now a $2.49 fee to every HOA owner to pay their dues to their HOA. The other fees are 3.5% for credit card and $9.99 for debit card. We were notified about this by email at 12:02 am today 7-10-2023. I am reporting App Folio to the State Attorney General and US attorney general for consumer rights violation and consumer fraud. There are other options for HOA and landlord property management software that offer the same services at AppFolio. Run as fast as you can to the other services available like Rentec Direct and other property management software services which do not charge this unnecessary ($2.49 fee otherwise known as a) money grab being charged by App Folio. We all know AppFolio does not pay a fee to banks to process echeck payments by owners of property.

This company went from offering a $0 e-check option to charging $2.49 an e-check, more than any other company out there. Then they told their clients to either pay $1 a unit to cover the fee for their tenants OR to push their $2.49 fee onto the tenants and low and behold a money grab was born. This was the only way to pay rent online for free… it’s giving elitism and corporate greed. Please stop.

The software is just okay not noteworthy enough to find a site to write a review. But recently they did a sneaky money grab changing from free Echeck for years to a 2.50 fee via 4AM email 20 days ahead of time to be automatically applied without opt in ($5+ for tenants with multiple people on the lease who pay independently). They say they “waived” the fee in the past, but I don’t remember it having been presented that way.