AppFolio Property ManagerReviews of appfolio.com

Customer support is awful. I have been trying to get my property management company transitioned over to AppFolio from Rentec, and if I had known how terrible this process is, I would have never changed. Everything is fine, phone calls etc., until you sign up and their "onboarding team" takes over. Then, you have to submit tickets for help, which can take 24 hours while you sit and are unable to move forward. There is no follow-up either. They may or may not respond. I have been paying for this for over 3 months and still cannot accept online payments, among other issues. The website development team, however, was fantastic. That was a great experience. 100% satisfied there. From what I can see, the software platform is excellent; it's just the support that needs an overhaul.

Property owners LEASING KC using this platform increased my balance on the app each month I paid rent on time. With multiple homicides/drive-by shootings and crime within 100ft of my building I went to the office to end my lease to prevent stray bullets from entering my unit, in addition to roach infestation, broken water heater for 3+months, etc. I later found out the property managers were stealing tenants rent money and the owners of the property placed my account in collections due to non payment of rent and I have receipts to show I paid. I have contacted multiple law firms who all of sudden don't take cases like that, and when I have another person with the same issue call the same law firms are willing to take their case. If you want your credit damaged and have to pay back $ thousands of dollars from Government Funded fraudulent property owners LEASING KC will do this to you. PROPERTY ID KC518 There are many people willing to co-sign this statement about them including families who were sent to court from outrageous rent payments due.

They lock you into a contract and then, boom, no support. Read for full review. Update: Things are getting worse, it seems we were lied to about the capabilities of the software and it is like a software made in the Stone Age, and support has actually gotten worse, if that is possible. We signed up with appfolio with much back and forth with them wanting to lock us in to a 3 year contract and you are not allowed to demo their software, for very good reason! First off, it is apparent by how their support works, that they are severely understaffed for the amount of calls they get. This is obvious by the way their inconsistent support works. First off when onboarding there is no person to help at all. There are only very poorly made tutorials and videos that test you and it is not only ineffective, it is counter intuitive. I am well versed in using many different systems, executable programs, software, and applications (mobile and other), and their system is incredibly difficult and not user friendly in any way shape or form. I am only writing this review after weeks of no real support. So before you sing up be aware of 1. They are located in the PST time zone mostly and some in the CST. So if you are in the eastern, EST, time zone, good luck! They want to schedule you for appointments when you are leaving work. 2. Support is AI based mostly, fair but not terrible. You can request a chat sometimes, this depends on how you ask the AI chatbot as their stupid system always starts this way, instead of asking first how you want to receive communications, ie, chat, phone call, or email support ticket. Good luck on how many times you have to reword your statements to get the AI chatbot to get the request you want. Getting a phone call is like almost impossible and it is almost never the same day, unless you are in PST maybe?! but I doubt that is the issue as they schedule this way because they are understaffed for the amount of issues that their software causes because of it's non-user friendly software. So far I have had too many issues to leave them all here but mostly can't even use this as property management software, because it can't take online payments for my managed properties, because they don't understand how their own system works or how to fix it. So, I would highly suggest that you go elsewhere. I tried Doorloop first and it wasn't great, but way more user friendly than this P.O.S.!

Ease of access, convenient features and I love that they frequently add or improve features. It works great for our company.

I have been using appfolio for two years. Auto payment has worked fine set to Pay Full Amount. When my rent was raised in 2023 auto payment continued to work. This year my rent was raised and the auto payment took out the old amount. My property manager told me to go back to the portal and make a one time payment of $75. Both transactions resulted in the JUNK FEE of $2.49 so it cost me $4.98 to pay my rent. My property manager said he doesn't know what the problem is other than it is up to me to fix it.

HORRIBLE COMPANY!!!! Don't spend your hard earned money here. Their "CUSTOMER SERVICE" is absolutely ridiculous. There is NO support. The little that they have... you have to schedule on their time. Once you do finally have someone on the phone, oh they can help you with this but you will need to schedule another appointment for that which is weeks away.

In my opinion, AppFolio software is the best for a paperless system. It's incredibly easy to use and you can make corrections at any time.

The classes and the knowledge center was amazing I would have attended others as well I will defiantly attend next year to progress my understanding further I can't wait also I feel like you heard my concerns and reacted towards those issues. this seemed like a must prior to starting with Appfolio.