AppFolio Property ManagerReviews of appfolio.com

Customer service is horrible. ITs one of the worst companies to try and get anything fixed that’s goes wrong. Should steer clear

Unlike all other payment apps on this planet, when you go to set up autopay for when your landlord inevitably raises your rent, the system automatically charges you both the old amount and the new amount. They do not have a customer service team for anyone besides landlords and claim they have no way to send money out, despite literally being a payment platform. People have gotten 25 to life for stealing less.

Piss poor service and very untrustworthy people at Appfolio. They have several unauthorized charges before rent is even due and there is no one that you can speak to about it. Do yourself a favor and do not add your bank account or any kind of credit card unless you want unauthorized charges too! Better Business Bureau is who I'm calling now.

Customer Service is awful. There used to be a button to open a ticket in the Help and Learning tab. I've tried the stupid AI chat bot and it gives you a laundry list of instructions that are not at all helpful. They may as well just put a button that says, "good luck figuring it out". It's like the support team purposely made it impossible to contact them.

A property management company I applied for a rental with uses this inferior product. Their information is 6-7 months behind in reporting. I went to file a complaint with Equifax, and learned it wasn't an issue with Equifax, it was AppFolio! People trying to get a rental and the management company using this software, beware!!

I HATE THIS COMPANY. I HAVE BEEN A CUSTOMER FOR OVER 10 YEARS. THEIR CUSTOMER SERVICE HAS GONE DOWNHILL FAST. QUITE FRANKLY, IT SUCKS! I HAVE OPENED 7 CASES ON THE SAME SITUATION OVER THE COURSE OF ABOUT 4 MONTHS. THEY RESPOND TO YOU AND THEN IF YOU DON"T RESPOND TO THEM IN A FEW HOURS, THEY CLOSE YOUR CASE SO AWEFUL! I CAN'T STAND THEM. SOME OF MY FRIENDS USE RENTVINE AND I AM CONSIDERING SWITCHING.

It works well most of the time. But, when it doesn't they will not resolve the issue. For example, the January 2025 rent on a rental house was paid in December 2024 so it was included on the 2024 1099 like it should be. But, the January 2025 rent is also included on the January 2025 cash flow statement and they will not change it. They will not admit an error was made and change it. Thus, I end up paying taxes twice on the same month's rent. My property manager says it happens and their is nothing he can do about it.

I'm not an Appfolio user other than I'm charged a small fee when my auto withdrawal pays out for an HOA payment. I didn't know, or forgot, this was going on. All of my attempts to contact Appfolio failed. I was on hold for 20min for Customer Care and I'm guessing it timed out because it hung up on me. I even tried different phone tree options with no luck. No matter what button I pressed to try and get to a live person, I was met with almost the identical recording which offered no help. I was about to block this fee when the bank agent recognized what was going on which then I was able to fix my problem. It would seem, if you're not a member or interested in purchasing their service, they don't want to talk to you.