AppFolio Property Manager Reviews | Read Customer Reviews of appfolio.com

AppFolio Property ManagerReviews of appfolio.com

3.6765 reviews
Internet & Software
70 Castilian Drive, Goleta, California

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AppFolio Property Manager

About AppFolio Property Manager

Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business. AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minutes. And with the ever growing AppFolio Stack™ integration marketplace, you can connect your favorite property management solutions to AppFolio to boost your team’s productivity and run your business from a single system of record.

AppFolio Property Manager (appfolio.com) has 765 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: appfolio.com
Website: appfolio.com
Category: Internet & Software
Location: Goleta, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 27% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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AppFolio Property Manager reviews

765 approved reviews, newest moderated first

julianne B.
Nov 8, 2024
This was a motivational and informative…
This was a motivational and informative event. We gained knowledge on subjects we did not know were possible on appfolio!
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Serah S.
Nov 7, 2024
Once in a lifetime experience
It was all around a very inclusive and immersive experience. I feel like i know more about our software than ever before. We were offered classes that were explicit to our job rolls and titles
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Paige
Nov 6, 2024
It was well organized and had a variety…
It was well organized and had a variety of interesting and invoking topics to choose from. It was, in fact, difficult to choose.
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Sharon and Jacob B.
Nov 6, 2024
What an invaluable experience for both…
What an invaluable experience for both our career path in property management but also just team building ! We won't miss another Appfolio conference!
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Paola M.
Nov 6, 2024
customer service has gone from excellent to extremely poor.
For the past 12 years, I have been using AppFolio for my property management business, and I have watched as their customer service has gone from excellent to extremely poor. Recently, I returned a security deposit to a tenant who claimed that he did not enter the bank account number where the funds were transferred. I begged the agent to escalate the issue to the legal team, but he never did. I had to search on Google for the legal team email and when they finally responded, they informed me that they could not file a claim for that transaction. As a result, I lost $8,000. Additionally, I requested that the option for tenants to pay by credit card be removed due to issues with chargebacks, but I was told that this isn't possible. Instead, I have to disable online payments on each tenant's page manually. Smaller property management software has this option. What happened to the exceptional customer service I experienced when I started using this platform? Rather than feeling that the company is protecting my business, I now think I’ve lost a significant amount of money, and no one seems to care.
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Zo
Nov 6, 2024
Tuesday was a great day
Tuesday was a great day. I would focus more on networking activities. I spoke personally with about 10+ different individuals but would have preferred if there were more networking involved activities.
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JOY LALAINE P.
Nov 6, 2024
Awesome experience
Didn't expect the event to be a huge one. It was a great experience, and I did enjoy everything! Already on the waitlist for next year!
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Julie M.
Nov 6, 2024
Excellent conference
Very well organized conference. Everything from sun up to sun down went smoothly. A great learning experience and I can't wait for next year's conference.
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