Michele G.
Honest Review of Appfolio (Used Since 2016)
**UPDATE- Appfolio did allow us to go back in to our account to back up and do a final reconciliation of all of our bank accounts. It's sad that the customoer service is what it is because it really is a great program. We started using Appfolio in 2016 and were very satisfied with its accounting features and ease of use. Unfortunately, several persistent issues ultimately led us to close our account: 📞 No Direct Customer Support There’s no phone number to call. You must submit a request and wait—sometimes indefinitely. On multiple occasions, we received no response at all. ⏳ Slow and Unreliable Help Desk The lack of timely support was our main reason for leaving. When you need help, waiting days (or getting no reply) is unacceptable. 💾 Frustrating Backup Process Even backing up your data requires submitting a request and waiting. This should be a basic, user-controlled feature. 💸 High Cost, Low Service The platform is expensive, especially considering the lack of accessible support and limited service offerings. 📁 Unclear Data Retention Our account was set to close October 1. I managed to back up our files, but there was no transparency about how far back the data went—something that should be clearly communicated. Not only that, but these records must be kept for years for the IRS. They never reached out to see if we were able to back-up our account, they just closed it without notice. I could not be more disappointed with the service of Appfolio. Disclaimer: This review reflects my personal experience with Appfolio and is accurate to the best of my knowledge.