Joseph L.
Dumb procedure and dumb coverage
So I had a refrigerator where the control board failed. First, their procedure. So they have to get a verbal diagnosis and cost estimate from the contractor. This is dumb because I could have anyone on the line and they wouldn't know the difference. Also, I have the invoice with the diagnosis and the cost, but that doesn't count. Second, the coverage. Apparently a control board on a refrigerator, a crucial piece, isn't covered. That's pretty freakin' dumb. My guess is it is a "cost savings" measure because these things probably wear and tear more frequently than others. Thanks for not saving me any money. Edit #1: Claim number is 30406590, just in case anyone cares. Edit #2: Since I can't seem to write a reply to the company's reply, I'll write it on an edit. Of course you could have told me that it wasn't covered, but that doesn't change the fact that the refrigerator needed to be repaired. What am I supposed to do, not have a refrigerator that works? Of course I just paid for it out of my pocket because I needed it repaired so I could, oh you know, store food for my family. If you had told me that it wasn't covered, I would have perhaps just written how dumb the coverage is. Nah, I would still call the process dumb also, because it is. Most warranty companies just need a receipt.
Response from Americas Preferred Home WarrantyNov 14, 2022
Hello Joseph, Thank you for reviewing your experience. The warranty is in place to assist with specific items that fail from normal wear and tear; not all items are covered. Upon review of your claim, I see that following our 3-step process could have prevented some of these issues. Step 2 of our process requires the homeowner to call us with the contractor at your home, which allows us to do two things: 1) Verify the contractor's status as a professional either in our system or through a W9, and 2) To obtain your contractor's professional opinion on what has failed and what caused that failure in order to determine coverage. Upon notification that the control board had failed, we would have advised you that it was not a covered item as listed under your current contract, allowing you to make a more informed decision on how to move forward. We do offer extensive coverage for items throughout the home and attached garage for further value and satisfaction to homeowners. Please check out the following link for an explanation of some of the items the warranty covers: https://bit.ly/2WwrHqZ. Respectfully, Customer Care Support Team [email protected] America's Preferred Home Warranty