Americas Preferred Home WarrantyReviews of aphw.com

This company can be improved by actually covering appliance issues. We purchased a new home; within a couple of months the most important things went out, our fridge and the AC unit. No fridge or AC during the summer with a young teen, preteen and an infant. Obviously, we were not living in the home long enough for the issues to be our fault. When I inquired about actually speaking with someone that should have been able to help with alternative options, I was sent a cancellation letter with no one to speak with as opposed to a representative attempting to work on fixing the issue. I should have done more research on this company. A waste of money, will not be renewing =) Also, these reviews are deplorable.

Refrigerator stopped working. It won't cool and leaking water. Nevertheless, I filed a claim. First they denied the claim, then they gave us 675.00 to replace the refrigerator, and 125.00 for the service call. The refrigerator is a large Vikings refrigerator and was expensive too purchase. However, we are willing to settle for a $2,800.00. We requested that they give us a least 1/2 the purchase. We've been with this SCAM of a company for two and a half years. They need professional and knowledgeable customer service reps to issue a decision on a claim. Update: They responded to this post and THEY LIED! We are still receiving the same $800.00-$125.00 we paid the service guy. They refuse to give us our money until we buy a new refrigerator. RUN LIKE HELL FROM THIS COMPANY, WHO PROFESS TO BE CHRISTIANS!

Total waste of time and cost me money. I submitted a claim explaining that the home inspector when we bought our house told us the water main shutoff valve was not working, and the shut off valves for the washer/dryer should also be replaced. They let me submit a claim and asked for a copy of the home inspection. Nearly two weeks went by before I could get a plumber out. I had to have the plumber talk to the company which took about 30 minutes (at $125 an hour). Then I was on hold for about 25 minutes while they reviewed my home inspection that they already had for two weeks so they could deny my claim. I wish they would just be more up front about what's covered. Since the inspector stat d the valves were bad it was not covered. Would have saved me $75 bucks and about an hour or my time. Edited to respond to AHPW. When I submitted the claim I mentioned the shut off valve did not work (it was not dripping) and the inspector called it out. I don't understand why they let me.submit a claim and hire a plumber when I mentioned it was not working when I bought the house. Not very transparent if you ask me. Luckily I can afford to have the plumber to the work or I would have been out $200 for a service call. My main complaint is that your company let me submit a claim for shut off valves that didn't work when I bought the house. Then, wasted 30 minutes of the plumbers time, which I had to pay for. THEN my inspection was reviewed and my claim denied. I should have been told up from that if the shut off never worked it would nott be covered.

One of the worst warranty ever!!!! Call center is really worst and not empathetic. They treat me like s when I called and have not refund me. w t f

Today is 7/21. I have paid every month for over 2 years for this warranty. The first claim I filed was this month. The repairs cost me more than 2X the approved reimbursement. I provided the paid invoice. It has been 2 weeks today. Just called to check on status. Agent said they left a vm for me on 7/14 - no voicemail from APHW. She said they needed to confirm that the work was completed. It was completed on the day of the call with the contractor - 7/7, which I had already told them that day. She asked me to send invoices - sent 7/10, which she confirmed because they had not yet processed the email. Was just told that it will be another 14-21 BUSINESS days, meaning ANOTHER MONTH before reimbursement is received. On a repair that cost me $2,500, I am now having to beg for the $1,100 reimbursement. This is ridiculous!

PLEASE CANCEL MY COVERAGE IMMEDIATELY To say that I am disgusted and disappointed with APHW is an absolute understatement! We have been loyal customers for many years and have paid thousands of dollars into this home warranty company that is nothing but a scam! Today I had my built in double wall oven throw an error message and I was able to get a technician to come to my house and assess the repair. Received the diagnostics and after spending about 35 minutes on the phone was told by the APHW representative that I was eligible for $300 for my repair minus my $125 deductible. The repair estimate was $850. How is this a home warranty company? It’s an absolute racket and a complete waste of money. They need to be reported to the BBB and attorney general’s office in every state where they do business. Avoid this company for anything!

My washing machine had to be repaired 6 months ago. APHW paid for the repair minus the deductible. Since that time, my dryer needed to be repaired and I was told I had a certain amount per item. That was clear, but they looked at the washer and the dryer as being one item, therefore, I only had $12.00 left on the dryer since the washing machine had been fixed. That is what I would be reimbursed to fix my dryer. A washer is a separate item, and a dryer is a separate item. They are not one item. It is a rip off pay for a warranty service and they declare a washer and dryer as one item! The language is not truthful. I am cancelling my policy with them as soon as I receive the $12.00's I'm owed!

Would prefer to give a zero rating, which would match my ability to be covered by what needed repairs. My two attempts at a claim were immediately rejected as not covered by the warranty. The warranty was purchased by the seller of my new home as a closing gift. At the time my realtor told me that the warranty was pretty much useless. She said that the marketing literature looks good, but the reality would be rejected claims and a pittance paid on those that were processed. Yesterday, for the second time, I called to tell her she was right. Here on Trustpilot you can see examples of rejected claims that were now accepted when people complained publicly about them. Do you really want to partner with a company that you must shame to get what you paid for? No response requested from APHW. I have had enough staff reading your warranty terms to me.