America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed.APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care.A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through:• What’s covered and how the plan works• How the contractor-of-choice process operates• The steps to file a claim with confidenceAPHW also offers a simple three-step claims process designed to make home repairs as smooth as possible:1. Call APHW when a covered item breaks down2. Choose and schedule your own licensed contractor3. Submit the repair details for reimbursementWith more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.
Americas Preferred Home Warranty (aphw.com) has 1,785 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
aphw.com
Website
aphw.com
Category
Repair Service Providers
Location
Jackson, Michigan
Listed on Five Star Index
2026
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The company replied to 99% of reviews.
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Most recent review: October 2026.
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I made a claim because of a water leak, and because the water leak was from a valve, they would not cover it despite their Terms and Conditions stating they cover water leaks. They pick and choose what they want to cover. Don't waste your money on this absolute scam of a company.
Response from Americas Preferred Home WarrantyApr 1, 2025
Hello Derek,
Thank you for leaving us a review. We understand your concerns, and we want to clarify that the contract provides coverage for specific items that experience breakdowns due to normal wear and tear. However, it doesn't cover everything, and it may not cover the full cost of repair or replacement of a covered item.
According to your technician, the leak is coming from the set screw in the pressure reducing valve. Unfortunately, the pressure reducing valve is not a listed covered item under the contract, so we are unable to assist with the repairs.
We are always transparent about our coverage, and we encourage you to review what is and isn’t covered here (https://bit.ly/3IEfjbl) and to understand any limitations here (https://www.aphw.com/terms-conditions). If you have any questions, feel free to contact our Customer Service Team at 800-648-5006.
Best regards,
Customer Care Team
GI
God Is Agape L.
They don’t cover much of anything it’s…
They don’t cover much of anything it’s another scam. It people have left a positive review about this home warranty they were paid to do it.
Response from Americas Preferred Home WarrantyJan 30, 2025
Hello God is Agape Love,
Thank you for sharing your thoughts with us. To clarify, America’s Preferred Home Warranty does not pay for reviews, whether positive or negative.
I’d be happy to look into your claim, but I’m unable to find your account based on the information provided. Please send your review, property address, and contact details to [email protected], and I’ll get in touch with you directly.
Best regards,
Customer Care Team
LM
Lorri M.
We had a water heater go out and it…
We had a water heater go out and it cost $2600 and they only covered us for $500. We have had the home warranty for 8 years and always in good standing. Not sure what the point in having a warranty if most of the repairs or replacements are on the home owner. Very disappointed
Response from Americas Preferred Home WarrantyJan 24, 2025
Hello Lorri,
Thank you for taking the time to leave us a review. And thank you for your years of support. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item.
We’ve processed your water heater claim and paid out the maximum amount allowed under the terms of your warranty. The warranty offers coverage on a wide range of items throughout the home and attached garage that add further value to your warranty.
We want to be as transparent as possible about what’s included, and we encourage you to take a look at our coverage details and limitations here: (https://bit.ly/3IEfjbl) and (https://www.aphw.com/terms-conditions).
If you have any more questions, feel free to reach out. Our Customer Service Team is always available at 800-648-5006.
Respectfully,
Customer Care Team
AS
Allen S.
Filed two claims which I had coverage…
Filed two claims which I had coverage for. Hot Water Heater - cost me $3k to replace on a Sunday, APHW only paid $375. Roof flashing repair - cost me over $3k to have repaired, APHW only paid $225. Considering the cost of the warranty of $880, their warranty is not worth it!
Response from Americas Preferred Home WarrantyJan 17, 2025
Hello Allen,
Thank you for taking the time to leave us a review. We have reviewed your Water Heater and Roof Leak Repair claims. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item.
In reviewing your Water Heater claim, the information provided by your technician determined that the water heater had exceeded the useful life expectancy for a gas water heater. In accordance with the contract terms, APHW exercised our discretion and approved the claim for $375.00 toward the installation of a new unit.
In reviewing your Roof Leak Repair claim, your contractor identified several issues that needed to be addressed. The flashing is listed as a covered item, the other issues are not. We approved the claim for $275.00 for the replacement of 6 feet of flashing, less your $50.00 deductible.
The warranty offers coverage on a wide range of items throughout the home and attached garage that add further value to your warranty. We are 100% transparent about our coverage; you can learn more about what is and is not covered here (https://bit.ly/3IEfjbl), and get a clear look at any limitations here (https://www.aphw.com/terms-conditions). Should you have any questions, our Customer Service Team is always available at 800.648.5006.
Respectfully,
Customer Care Team
JC
Jake C.
Fridge took 2 weeks for repair
Fridge took 2 weeks for repair. Very hard to Terminate. Impossible to talk to cancelation department or management.
Response from Americas Preferred Home WarrantyJan 14, 2025
Hello Jake C,
Thank you for your review. After thoroughly reviewing your account, we found no record of any phone calls or requests to cancel the warranty. In fact, we don’t show any phone calls from the number we have on file until today, January 14, 2025. Could it be that you reached out from a different number? If so, please provide us with that number so we can investigate further.
We did send an email on July 15, 2024, informing you of your contract’s automatic renewal, and we emailed again on September 14, 2024, to thank you for renewing. We have not received any other communication from you until the phone calls we received today.
Regarding the refrigerator claim that you mention in your review, we have no record of any claims being filed under your contract.
Sincerely,
Customer Care Team
KD
Kim D.
A Warranty That Delivers Terrible Value
In case my 1-star review on Google is difficult to find, here is the original with an update:
I signed up for this home warranty six years ago through my realtor, hoping for peace of mind as I live alone. Unfortunately, after my recent claim experience, I cannot recommend this company.
Over the past six years, I didn’t file a single claim until this week. My repair bill totaled $2,730, and they only covered $400, costing me $2,944 out of pocket (including this year’s warranty premium of $614). That means I paid more than the repair itself, even though I had active warranty coverage.
The first five years of payments (total $2,900), during which I had no claims, are effectively sunk costs or money wasted since the warranty provided no benefit. Even when I finally needed the coverage, the restrictive terms and conditions and minimal reimbursement rendered the warranty useless. The cost-to-benefit ratio is abysmal, with premiums far outweighing the value received.
If you’re considering this company, make sure to carefully read the terms and conditions. The exclusions, limitations, and caps in the fine print make it easy for them to deny or minimize claims, leaving you with the majority of repair costs. Instead of wasting your money on their warranty, set up your own repair fund. Had I done that, I'd be ahead. This was a poor investment, and I strongly advise others to avoid this company.
******Update******
APHW decided to pay out an additional $249, bringing the total reimbursement to $649.
This means I spent $614 on this year’s premium to receive $649 back, but I still had to pay $2,081 out of pocket. This brings my total out-of-pocket cost to $2,695, despite having active warranty coverage.
This still make the warranty a terrible value. Had I saved six years’ worth of premiums instead, I would have had more than enough to cover this repair and any additional expenses.
I cannot imagine a single scenario where their warranty coverage would pay out an amount significant enough to make it worthwhile. While the Maximum Aggregate Liability of $25,000 sounds appealing, the maximum liability caps and exclusions make it highly unlikely they would ever pay that amount in aggregate. To even approach that limit, you would need to file a significant number of claims for repairs under $1,000 each in a single year with every claim fully approved, a scenario that is almost impossible given their restrictive terms.
Response from Americas Preferred Home WarrantyNov 25, 2024
Hello Kim,
Thank you for taking the time to leave us a review. We appreciate your feedback.
As outlined in the contract, we provide assistance for the breakdown of specific items due to normal wear and tear, but it does not cover everything. Additionally, it may not cover the entire cost of repair or replacement for covered items.
We have adjusted the assistance we will provide for the repair of the control board, ensuring the full cost of the repair (less your deductible) is covered. We have made multiple attempts to contact you via phone and email to discuss the adjusted approval.
Please note, as per the Terms and Conditions of the contract, America’s Preferred Home Warranty is not responsible for any costs related to repair, replacement, installation, or labor for any covered system or part that is still under an existing manufacturer’s warranty. This includes your heat exchanger, which is covered under the manufacturer’s warranty.
We pride ourselves on being fully transparent about our coverage. To help clarify any questions, we encourage you to review the details of what is and is not covered here (https://bit.ly/3IEfjbl) and any limitations here (https://www.aphw.com/terms-conditions).
If you have any further questions or concerns, please don't hesitate to reach out.
Respectfully,
Customer Care Team
JS
John S.
Absolutely awful company
Absolutely awful company. They refused to pay for damage to my HVAC because they only cover natural causes and age-related problems, however, they refuse to cover any natural cause (weather, bugs, corrosion, won't cover old components, etc.). For everything they say they cover and every type of damage they cover, they have an exclusion buried in the terms and conditions so they don't have to pay anything out. Furthermore, in my experience when they will agree to pay something out, it's roughly only 10% of the repair cost, minus the $100 deductible. There is no way a company like this can legally be allowed to operate.
Response from Americas Preferred Home WarrantyOct 23, 2024
Hello John,
Thank you for taking the time to leave us a review. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear.
As stated in the “WHAT IS NOT COVERED” section of your warranty, repairs or replacements due to pest or animal damage, is not covered. As a result, we are unable to assist with the repair to your system.
We are 100% transparent about our coverage; you can learn more about what is and is not covered here (
https://bit.ly/2WwrHqZ), and get a clear look at any limitations here (https://www.aphw.com/terms-conditions). Should you have any questions, our Customer Service Team is always available at 800.648.5006.
Respectfully,
Customer Care Support Team
AC
Ashley C.
Can we do zero stars
Can we do zero stars
I submitted a claim after having our fridge go out. Contractors 6 actually told me home warranty is a joke and do not ever buy it again. Thank goodness I didn’t and the seller did but -5/10 do not ever purchase waste of money
Response from Americas Preferred Home WarrantySep 26, 2024
Hello Ashley,
Thank you for taking the time to leave us a review. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item.
APHW’s standard coverage offers protection for many more systems and appliances all around your home. We invite you to review what is and is not covered here (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Support Team
