Americas Preferred Home WarrantyReviews of aphw.com

My claim was denied because supposedly my roof was improperly installed. I guess that was something I was supposed to know. It's not so much as the claim being denied, it was the lack of integrity and honesty that I discovered while talking with a customer service rep. She said I was called to be informed of my claim denial yet a voicemail could not be left because my phone wasn't working let alone my voicemail. How funny, I received a phone call today, 10/13/25, about updating my soon to expire warranty and a voicemail was left. I will never spend another penny with this company and I will inform all my fellow Veterans in the city where I live to stay clear of this company.

Buyers BEWARE!!! America's Preferred Home Warranty is a TOTAL scam and a disgrace to the great State of Michigan! Our realtor gifted us this "warranty" when we purchased our home. Within a month we discovered that our A/C condensate drain was leaking in our attic onto the bathroom ceiling. The A/C air handler and condensate piping had been improperly installed years ago and was causing perpetual leaking into the drain pan and condensate pipes. We did our due diligence and had THREE contractors diagnose and bid. We mentioned to each contractor that we had a "warranty" from this company. EVERY one of the contractors rolled their eyes and told us that getting a claim approved was a long shot and working with the companies is a huge pain in the a** and rarely results in anything being approved and reimbursed. One contractor even told us that it was such a headache to work with this "warranty" company that they would have to charge us extra just to wrestle with them! Sure enough, after months of back-and-forth-up-and-down America's Preferred Home "Warranty" covered exactly $0 dollars of our $4600 repair. I cannot believe this company has a "4 star" rating, I think they must be paying some foreign ratings farm for the good reviews. Huge waste of time for exactly nothing. Shame on the owners and executives! Scam!!!! ****after reading many of their "5 star" reviews I am almost certain they are paying some "rating farm" or AI Bot company to submit 5-star reviews. There may be class-action tortious fraud here...

Be wary of this Home Warranty, they interpret so as to disallow claims. Purchased home and moved Dec 2024. Purchased premium home warranty plan. July 2025 A/C goes bad, HVAC Technician stated a new system was needed. Confirmation page on warranty purchased states Cooling System Central Air Conditioning up to $2250. Heating and Cooling combo system including but not lumited to gas packs and heat pump systems up to $2250. Thats the wording it does not say replacement systems not covered. HOWEVER aphw denied claim. They said Warranty is just for parts. Where does it state that? So what good is the warranty?

this is the worst company to buy a home warranty form, my sewage pump was not working and they refused to pay for it. Any expensive part, they refuse to pay for. They are a criminal organization and no one should buy any home warranty from them.

If I could rate zero, I would. This is the biggest scam. All you will get is some barely educated representative attempts at explaining the next steps, and they want to state "it is in our terms and conditions" without being able to specifically tell you where that information is located in the terms. They insist on speaking with a contractor while they are at your house, increasing the service call fee. Then they will say they have to talk to the contractor again to clarify the diagnosis, several days after pending the claim. I started one claim over 20 days ago. They will only give you information over the phone; their "terms and conditions" do not provide you with any proof of how they got to their approved claim amount, nor provide the homeowner with the opportunity to appeal their ever-frequent denials. There is nothing in writing, and you cannot get a full timeline of their process and the applicable terms. They refused to provide me with their general counsel information and then stated that the appliances were never fully covered and would never be replaced at more than a percentage if they were past the manufacturer's recommended replacement timeframe. So, make sure you know that before agreeing to their scam of a warranty. Oh, THEN they will have the nerve to refuse reimbursement without proof of professional installation. The reimbursement amount is less than any installation fee. In the situation of my appliances, they are not even reimbursing an amount near what the installation would cost. I was the buyer in this transaction, I did not choose this warranty. The seller included it as a cushion for things that may be an issue in the first year. They gave me no information until closing, when the warranty was paid. It stated it included the basics and an upgrade. What a blatant, misleading lie. This has cost me more than it will ever reimburse. DO NOT ALLOW YOUR REALTOR or ANYONE ELSE SCAM YOU INTO THEIR "terms and conditions" because you will waste your breath and the contractor's time. If you can even find a contractor to come out. All our local ones will not talk to them or take their lowball rates. That is why they want you to think there is a benefit to using your contractor, they know any work will never be completed at their rate and most of the fees will have to be covered by the homeowner. Oh, the customer service is the absolute worst, unless you like to hear their teleworkers' dogs and children while you are trying to get a straight answer. It is such a scam. I am disgusted, and honestly, this has ruined the whole new house experience for me, which is quite unfortunate.

for the 650.00 premium for coverage, they actually cover very little, please read the fine print they will not even cover the "covered" parts even if they are state required to be replaced when installing a new compressor. Several but not all of the customer service representatives lack, empathy, or concern for your issue this company is in the money business not the service industry as mentioned. Stir very clear if considering using them

Total waste of money and time! We paid $500 for the coverage then our AC went out and had to use them for the first time. Turns out its our compressor and the total job will be around $6000. America's NON preferred home warranty was "generous" enough to offer us the max approval amount of around $1000 plus we have a $100 deductible. So basically we are getting $400 towards a $6000 job. At least they could meet in the middle. Even auto insurance companies aren't this bad.

I don't recommend this company. You most certainly will get denied anything that was not working and/or was mentioned in the home inspection prior to you taking the house. They expect you or the seller to correct those issues prior to taking ownership of the home. The other major thing that seems to get them out of most claims -- they only cover "failure," so if you're having something that works intermittently, good luck. I had some electrical work done - one part of which was replacing an old breaker panel that could possibly set the house on fire. Since the breaker technically hadn't failed yet, I had to pay out of pocket (~$4k). Odd thing is that if the breaker did fail it would likely mean my house had gone up in smoke, which is why I pre-emptively replaced it with something new. Save the money for APHW's premium for actual repairs and don't waste your Realtor's money if it is being given as a gift!