Apex Translations, Inc.Apex provides document translations of technical, legal, medical, and business documents in more than 200 language pairs professionally and reliably.
Apex Translations, Inc. (apex-translations.com) has 437 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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IT & Communication · Fort Wayne, Indiana
Excellent
IT & Communication · Indianapolis, Indiana
Excellent
IT & Communication · Greencastle, Indiana
Excellent
IT & Communication · Greenwood, Indiana
Excellent
437 approved reviews, newest moderated first
Laura
I had a great experience working with Apex. I needed some training materials translated into 4 different languages. They were quick to respond with a quote and expected time frame and delivered right on time. Everyone I interacted with was very nice as well. I would recommend them to anyone.
Mr. B.
First, I want to state that my company has very tight timelines, and I fully admit that the vendors that work with us don't have a lot of wiggle room in our projects. I appreciate that aspect, as we are also put in a challenging place for timing with our own clients. With that in mind, I would greatly appreciate a much more concrete timing expectation, as the 3 times we have used your services, we are waiting for the product with no understanding of the process or how far along the translations are coming. It is very difficult to manage survey launches and timing expectations when we don't have any updates or context. Finally, I just received our invoice, and we haven't received all of our translations yet. Our contact at your firm informed me that there was some sort of "issue", so I know that I am aware of that, but it is still odd to receive an invoice for an unfinished project. In summary, your team says 3-4 days for a turnaround, so I do my best to set those expectations with the client, but clearer feedback on the project status would be very helpful. The products that you have provided have been good, although in a small number of cases, the client has provided feedback that the translations may have been a little off (it did not impact our project). I appreciate the continued partnership, especially in light of our hectic environment.
Response from Apex Translations, Inc.Oct 8, 2016
Thank you for your feedback - we do appreciate it as it helps us improve our processes. Below please find our response to the issues you raised: Progress tracking/ timing: To address your concern we are creating a web-based client portal that will clearly convey the status of your project and expected delivery. We hope to have this capability in place yet this year. Delay of your project & submission of the invoice: A communication issue between the project manager and the linguist prevented an on-time delivery of one of the languages you ordered. Additionally, the invoice was triggered to be sent prematurely.These issues are also being addressed in the form of a process change. Thanks again for taking the time to share your concerns. The Apex Team
Ms. S.
Very satisfied with the quality and turn around of documents submitted for translation.
Mr. David L.
As far as I can tell, the English to Polish translation of our OM Manual is perfect!
Ms. K.
As always, Apex provided prompt, accurate and courteous service. This particular job was a rush and they managed to meet our timelines without any issues.
Mr. G.
Excellent customer relationsship Perfect translation (I speak the source language)
Mr. C.
I have checked a few service providers... Apex Translations provide responses and services within reasonable turnaround time....but most important of all...it provides excellent value and with very reasonable prices. I am totally pleased with the value and recommend this company to anyone.
Casey
My husband needed his German birth certificate translated . Apex provided a certified translation within 3 days