Apex Translations, Inc.Reviews of apex-translations.com

Response from Apex Translations, Inc.Aug 17, 2022

Thank you for providing your feedback. Any reviews - good or bad - are valuable to us as they allow us to identify possible issues that we need to correct. We reviewed the timelines associated with this project and you are correct, there was indeed a delay of several days in the early phase of this project. This delay was caused by unforeseen circumstances but nevertheless, we should have done a much better job in minimizing the delay and equally important in alerting you of the delay. Please accept our apologies for that. In light of our inadequate delivery performance, we would like to offer you a 10% discount on the invoice amount. You should receive a revised invoice that reflects the additional discount shortly. The Apex Team

Response from Apex Translations, Inc.Nov 21, 2018

Thank you for taking the time to provide us with your feedback. We checked the sequence of events and you are correct, our delivery was indeed delayed by at least 2 business days. Due to a technical glitch, the designated linguists assigned to your project did not receive the project assignment in a timely manner. We are currently investigating this issue in more detail to determine possible alert mechanisms to prevent this mishap from occurring again. Again, thanks for your feedback! The Apex Translations Team

Response from Apex Translations, Inc.Oct 8, 2016

Thank you for your feedback - we do appreciate it as it helps us improve our processes. Below please find our response to the issues you raised: Progress tracking/ timing: To address your concern we are creating a web-based client portal that will clearly convey the status of your project and expected delivery. We hope to have this capability in place yet this year. Delay of your project & submission of the invoice: A communication issue between the project manager and the linguist prevented an on-time delivery of one of the languages you ordered. Additionally, the invoice was triggered to be sent prematurely.These issues are also being addressed in the form of a process change. Thanks again for taking the time to share your concerns. The Apex Team

Response from Apex Translations, Inc.Mar 29, 2016

Thank you for sending us your review of our services! We welcome client feedback as it often provides us with valuable insight that we may not be privy to otherwise. We researched your project to better understand the circumstances described in your review. We were able to confirm that the were some server issues with our credit card processor, which most likely caused the difficulties you experienced paying online. We received your payment information on the telephone on 3/23 at about noon ET and we confirmed that we would proceed with the project at that time. Unfortunately, we failed to also issue a written confirmation. For this we apologize. We are currently addressing both issues – the lack of confirmation and the server issue. Regarding the project schedule: In our proposal that we provided to you, we indicated that our turnaround time for this project is approximately one business day. Our proposal also indicated that if the go-ahead is given to us after 10 am ET, the first day of the turnaround period would start the following business day. We received the go-ahead on 3/23 at about noon ET and delivered the final product on 3/24 2:46 pm ET. It seems that your interaction with us was indeed not as streamlined as it should have been and - as a result of your feedback - we will be instituting some improvements to our processes to avoid the types of delays that you have experienced. Again, thank you for providing your feedback. The Apex team

Response from Apex Translations, Inc.Aug 27, 2014

Dear Mr. Jackson, Thank you for sending us your review of our interaction with us! We welcome client feedback as it provides us with valuable insight in how to improve our overall quality. I am sorry that our delivered product did not meet your expectation. We do pride ourselves in providing high quality, accurate, and complete translations to our customers. We reviewed your initial inquiry you sent us and it was not totally obvious that you needed your translation certified. Once we received your feedback, we delivered your certification at no additional cost. If you wish to discuss this matter further, please contact us at your convenience. The Apex Translations Team