A. O. SmithReviews of aosmith.com

Never buy an AO Smith. We installed the first in 11/2019 which the water only heats for 5 minutes and runs out and starts all over. We installed a new tank and it will not even heat after trying everything and triple checking electric. Customer service is nonexistent. They keep you on hold and do not return calls. So we are out $550 in one day. I sent multiple emails and calls with no response. Lowes will not take it back either. Do not buy from this Company.

This is the most cheaply produced hot water heater I have ever had. The first was defective just over 100 days since installation. The customer service is hideous. Everything from the hold music to being told to get a call back if you push #1 on the phone. We called using 3 phones and 2 were kept on hold for over an hour. The third phone we called and were called back while the other two were still on hold in about 35 minutes. Three different times they sent parts and none of them fixed the problem. We were then told to return the product to Lowes and get another. Out of the box it was defective with the cheap plastic drain at the.bottom being broken. We called and were told to take it back. We had the plumber remove it and put in a quality brass drain at the bottom that will not clog rather than the cheap junk AO Smith uses to cut ever corner to make it as cheap as possible. Further, you talk cheap, this is AO Smith. It is no wonder they can't get people to come service their products because they refuse to pay a decent wage to the repair person. This will be the LAST AO Smith hot water heater we ever buy for ANY of our properties! I would NEVER recommend AO Smith to ANYONE!

I'm a service tech. I don't like dealing with AO Smith products at all. Standard water heaters aren't too bad, but any of their hybrid or heat pump models are just not worth the money. They are absolutely finicky you will not save any money whatsoever. The last time I tried to call their technical support line I waited on hold for 30 minutes declining to choose the callback option. After 30 minutes the system just hangs up on you. After seeing the trouble I was going through just to troubleshoot their unit, my customer chose to dispose of a year and a half old heat pump model. I set him up with a nice standard Bradford White tank model and they are extremely happy with it.

I purchased a direct vent gas water heater in January 2011. One year and nine moths later the tank started leaking. I had to pay $300 ,( Warranty??), to an independent contractor to verify it was leaking and not repairable. They gave me a replacement and I had it installed. Fast foreword to October 2021. The water heater is once again leaking out of the tank. So in 10 years I have had two water heaters and they both have ended up leaking. I called customer service to discuss the heaters. I understand the heater is out of warranty. I wasn't expecting a free replacement but I was expecting some consideration purchasing a replacement unit. All I got was possible reasons the heater had failed. I paid $1750 for the original heater in 2011. The same replacement was going to cost $2800. The water heater that I originally installed in my house was a Bradford White. It lasted 20 years. The first A O Smith heater lasted 18 months. The replacement A O Smith heater lasted 9 years. I asked for some consideration on the replacement cost and all they would say is sorry you are out of warranty. I told they that if they wouldn't give me some consideration on the replacement unit that I would purchase a different brand. They once again read off their script and said sorry you are out of warranty. I am a man of my word. I purchased a different brand. I will never again purchase a A O Smith product and I will advise everybody I possibly

I guess a o smith has no interest in selling their product to canada so I guess they might be going out of business

Purchased an AO Smith 50 gallon water… Purchased an AO Smith 50 gallon water heater model EG12-50R55DV on 10/05/2020, it is now broken, will not work, triggers the circuit breaker. In addition to the AO Smith warranty; 12 years; I purchased an additional extended warranty from Lowes for 5 years. I called, waited 58 minutes to get an agent, was told to call American Water Heater company that they are the ones that manage Lowes extended warranty. I was given a ticket number and a local contractor they use. Of course the contractor said that they did not have anyone available until next week since it was Friday 1:30 PM, now the kicker if I agree to paying $200.00 an hour for overtime guess what, they all of a sudden have a tech that can go to my property on Saturday morning at 10:00 AM. Now 90 minutes later I get a call and guess what he can be in my property in 40 minutes. The moral of the story is never buy anything from Lowes and never buy an extended warranty from them, you will get better service from the mafia and it will cost you less. By the way in 40 plus years of being a home owner and owner of multiple rental properties, I have never had a water heater fail in six months, nor ever heard of one breaking down in such a short period of time, great job AO Smith even the Chinese crap that gets imported does better than that. AO SMITH DOES NOT CARE FOR IT'S CUSTOMERS OR REPUTATION. As long as Lowes keep pushing their garbage products out the door no problem.

This company does not care after they make the sale. Our new hot water heater is malfunctioning after just months, and their customer service agent was callous and did nothing to help, nor honor the warranty policy.

Not only horrible product (quick working in months), the warranty is not honored and the customer service (Lisa) was callous and not helpful. Very disappointing product and experience.