A. O. SmithReviews of aosmith.com

For the past 27 days I have been without hot water.. I purchased an Ayo Smith water heater that has been replaced 3 times.. Customer service continuously made excuses as to the reason the water heaters were failing. Elements were replaced thermostat replaced. I even suggested giving me a different model and reimbursing me the difference which was met With not being a viable solution. They prefer to allow my household to be without hot water And not consider the needs of the customer Is nor their reputation. I would never buy another product from Ao Smith nor recommend them to anyone.

6 month old water heater pop off went out almost flooding shop, they wanted me to drive 30min and get parts to change out myself. I explained I was not doing that she told me I was living in a dream world and that customers repair it they just pay for parts.

Don't trust the company. I will if I can write zero review. I bought a water heater from Lowes.com 9/25/2016 and picked up on local store 09/30/2016. It is labelled with 6 years warranty. The water heater starts leaking recently and flooded my house. Upon contacting AO Smith, they required a paper receipt (not receipt you can download from Lowes.com) and when I contact Lowes.com, they said the entire lowes.com works with online receipt. I called on Sat for 2 hours and Monday for another 1 hour. This is my own experience. I would like to hire an attorney to handle this fraud insurance.

Useless Geyser I purchased the Geyser from a store Mahaveers, Bannerghatta Road. We fixed it but it wasn’t working.. The waster wasn’t getting heated. I raised a complaint on customer service team. Avinasha called to take the serial number of the Geyser and to understand the issue. Even without checking the geyser, he said over the call that the coil is damaged and will need to be replaced which will cost 1k. I was surprised to know.that because it was a new one and for next 1 week I was following up regularly for them to visit which happened after 3 to 4 days. The person also said the same.. the coil is damaged due to dry hearing but he couldn’t prove it when asked how did.he find that.. Finally he left after some argument. I had the local electrician to check and he said the coil is defected and there is nothing to do with dry heating.. there is no traces of dry heating. Worst Service and Worst Product. Waste of money I WILL STRONGLY NOT RECOMMEND

I purchased this water heater a little over six months ago, just installed and the unit is not working. I reached out to the number on the unit and because I can find the receipt and they can’t except the receipt of install, I was told I’d have call a technician. I called a company who charged me $89 to tell me they had to order the part from the same number I called which would not help me. Then the company tells me there will be a $500 charge to repair the BRAND NEW AO Smith water heater. I am highly up with this company.

Brand new unit 2 weeks old, serviced twice and now the upper element is leaking, called and they want to replace more parts and wont give a RA- crap company, crap product... Lowe's should be ashamed to sell this junk

We had flooding in our area last week and it supposedly ruined this 1 year old water heater. It cost $300 just to have the plumber tell us that the entire unit needed to be replaced. It replaced a 20 year old water heater that took a beating over the years before it actually died. This lemon cost us $2,000, please don't purchase one of these pieces of junk.

My 5-month old A. O. Smith water heater (50-gallon. natural gas ProLine) stopped working last week. The pilot light couldn't be restarted and the status light was dead. It turned out to be a defective thermopile. Unfortunately, A. O. Smith doesn't have an authorized warranty service in my area (I'm in a heavily populated area of NJ near NYC). I had to pay my own plumber for several visits to diagnose the problem and replace the defective thermopile (while we were without hot water for 5 days). Happily, my complaints to customer service were resolved eventually, with A. O. Smith reimbursing me. Ultimately they stood behind the product.