A. O. SmithReviews of aosmith.com

The a o smith guc-40--400 water heater flashes 6 times saying to replace burner and gas valve but the warranty expires on manufacture date not install date which does not make sense. I use to love this line of water heater & mine lasted 20 years. Now they only last about six years before problems start happening. Being a plumber I have switched over to Bradford White water heaters.

Just recently took back my 5th water heater made by A.O Smith all covered under warranty! These water heaters leak out of the box! For awhile I thought I was doing something wrong, I even went out and bought one of the companies water softeners! Not the case! With my last bad heater AO Smith even was trying to back out of their own warranty! Still got my full refund and will be sharing this experience with my attorney generals office!

Horrible Customer service. I have to wait an hour every time I call for someone to pick up.

I purchased an AO smith electric hot water tank on 10/22/21. On 9/23/22 the hot water was no longer getting hot, so I contacted customer service. Since I live in a remote area, they told me that they did not have any technicians to come out to service the area so I would have to hire a plumber to come out and they would have to reimburse for services rendered. Once I had the plumber fix the issue which was the thermostat and heating elements replaced, I submitted all of the required documents as requested. The reply to the email stated 30 days. I called customer service to check on the status and each time I spoke to someone the timeframe longer and longer. It became 4-6 weeks then 4-8 weeks. I was transferred around and left several different messages and kept getting the run around. Finally, I was told that they never received the information and to resend it. I did resend it as requested and after 8 weeks I received a denial letter stating that they were only going to reimburse $100 of the $297 claim that was submitted. Now I am out of almost $200 and who knows how long it will take for me to receive this check. This is terrible customer service and a terrible company. 1 star is too high of a rating to give this company. There should be some like of a score that gives a negative rating. Luckily, I have a Bradford White tank at my other residence. How is this company still in business with all of the bad reviews I have read.

I bought an AOSmith Signature Premier 50-Gallon Tall 12-Year Limited 40000-BTU gas water heater From Lowe’s July 2018 Had to have service come out 4 times. Now my tank is leaking. Not to worry AOSmith is going to replace the tank. Problem comes in when you need to have it installed. Costing me more than the first time. Actually $1100 more. All I have to do is strap it on my back and return it to Lowe’s myself. Because installers no longer do that. To get a refund for the tank. Which isn’t going to amount to nearly enough. In the long run I’ll be paying to have a tank installed twice in 4 years. How’s that for warranty! Cleaning up water still because I’m at a loss.

And One star is too many! I have 2 water tanks both ending up having the same issue. One tank was replaced two years ago but only worked for a year ending up also with the same leaking issue. When I called and spoke to the rude condescending supervisor I was told that it was out of warranty because they have what’s called a warranty transfer. So the remainder of the warranty from the broken unit transfers to the new unit which only left me with about a year of coverage. I was NEVER informed of this!! Now I am out both water tanks! What an unethical way of screwing the consumer! Please do not buy this product and spread the word!

Installed 2 new A. O. Smith 30 gallon electric hot water heaters a couple months ago. A few weeks after install the hot water started smelling like rotten eggs. Researched a solution to change anode from magnesium to aluminum. I could not remove the anode because it is so tight. Tried a 3' pipe on my ratchet and an impact wrench. I will not be buying this brand again.

Whoever is in charge of allowing that A.O. Smith tankless electric water heater to still remain for sale on the shelves, should be tarred feathered ran out of the country. Straight garbage don’t know how they can sleep at night. I’m not sleeping well no hot water. I guess I’m just screwed.