Delapierre A.
Bad shipping bad customer service
Really disappointed of the customer service, after exchanging many mails with the company I felt like I was just talking to chatGPT and not even a real human being. Disappointed of paying 50$ for a fast shipping service that was never honored and receiving my item two weeks instead of 3 days later. So easy to point fingers at others and not take responsibility. You choose the company you work with they should be trustworthy. Do not propose a service if you’re not sure you can honor it or maybe just refund a little something to your customer when that happens, that would change everything. Nothing to say on the product it’s definitely good quality just wished I had bought it to someone more reliable.
Response from Ants on a MelonJul 21, 2025
Hi Anaëlle, Thanks for taking the time to leave a review. We're sorry for the frustration with the shipping delay and understand how disappointing it was after paying for express service. When your order came in with Saint Martin as the destination country, we held it and asked for confirmation. You let us know we could use France, and we set the label accordingly. We called UPS to investigate the delay, and they told us the issue came from the country being listed as France, which led to the misrouting. We regret that the shipment didn’t arrive in the expected timeframe, but this issue was outside of our control. While international delivery estimates aren’t guaranteed, we understand your expectations weren’t met and appreciate your patience throughout. We’re happy to hear you liked the product itself. If there’s anything else we can do to help, just let us know. Best regards, Indigo AOAM Support