Galina S.
Critter BT: connection issues
Ever since I got the Critter BT, I've been having constant problems connecting it to my phone. Sometimes it connects, and when it does, it's an absolute joy to use. But most of the time, my phone simply doesn't detect the device, so I'm forced to rely on the buttons on the unit itself. It's really disappointing. I also have the 2.0 version, where I miss the clearer, more intuitive app interface. But with the newer version, the app often lets me down because of the connection issues. You've created an amazing unique tool, but because of this seemingly small issue, I can only use about 5% of its potential.
Response from Ants on a MelonJul 9, 2026
Hi Galina, Thank you for sharing your feedback. I’m sorry to hear the Bluetooth connection has been frustrating. We looked back at your previous support conversation and saw that resetting the battery helped get your Critter working again at the time, but it sounds like the app connection issue may still be happening. We have released app and firmware updates that addressed known Bluetooth connectivity issues, so we sent you an email with updated troubleshooting steps to help make sure your app and RGB Critter BT firmware are fully up to date. We’d still be happy to help troubleshoot this further and make sure you’re able to use the full potential of your RGB Critter BT. Please reply to our email or contact us through our support page so we can continue helping.