Paul A.
UK Customer
UK Customer, After watching video reviews of this product I am very excited to use them. There is still 2 more days till I receive the products after waiting just over 3 weeks. However I have incurred custom fees of 95.75 GBP on my order that cost 336.10 GBP. I am sure I am going to have a lot of fun with these products but there is nothing at checkout relating to customs charges. Should I have known customs charges would be applicable?...maybe, though I think it should be made available at checkout to make an informed decision whether I want to proceed or not. I also have a the lifetime warranty x1 and now wonder how much more will it cost if there are any faults with the products.
Response from Ants on a MelonMay 19, 2026
Hi Paul, Thank you so much for your order and for sharing this feedback. We’re really glad to hear you’re excited to use your new tools, but we completely understand how frustrating unexpected customs fees can be. Your order was shipped with UPS Mail Innovations, which is our budget international shipping option. It has a longer delivery window than UPS Express or DHL, and while it often helps reduce carrier import fees, VAT, duties, and customs charges may still be collected by the destination country. We do provide more details about international shipping, customs fees, and UPS Mail Innovations here: https://antsonamelon.com/pages/international-orders That said, your feedback is very helpful. We’re always working to make the international checkout experience clearer, and we appreciate you letting us know this information could have been easier to find before completing your order. For the lifetime warranty, if you ever have an issue with a covered defect, please contact us first and we’ll help guide you through the next steps. Thank you again for your order. We hope you love the products once they arrive. Best regards, Indigo AOAM Support