Stephanie S.
They helped me build a script from…
They helped me build a script from scratch. And so far everyone is liking the greeting on the answering service.

Answering Service Care (ASC)Your calls, chats, and texts answered by real people and AI, so every opportunity turns into business.Answering Service Care (ASC) is a 24/7 answering service trusted by 4,000+ businesses nationwide, across every industry: law firms, doctor's offices, home services, insurance agencies, financial advising firms, and many more. Since 1974 we have helped business owners grow by making sure no customer ever goes unanswered. That is 50+ years, three generations of the same family, and nearly 200 employees across offices in NJ, NC, and FL. Many of our client relationships have lasted more than 20 years.Every ASC agent is a trained customer service professional who can greet your callers, run lead intakes, schedule appointments, transfer calls, and relay messages exactly the way you want them handled. Now you can pair that team with our AI answering service. AI answers in one ring, handles calls in more than 80 languages, captures the details, and books appointments. You decide which call types and workflows the AI handles and which ones always go straight to a person. Your callers get a say too: they can ask for a live agent at any point in the conversation and the call transitions smoothly, with the full context passed along, so nobody has to start over.Answering the phone is where we start. ASC also runs 24/7 live chat, two way business texting, appointment scheduling, lead qualification, and outbound calling campaigns for follow ups, reminders, and win back outreach. It all syncs to your CRM through 7,000+ integrations, so instead of a voicemail box your team starts the day with booked appointments and qualified leads.Why Choose ASC?Never miss another call: 24/7/365 coverage for after hours, weekends, holidays, and peak time overflow, delivered by live agents, by AI, or by the best of both working together.Instant pickup, zero hold time: our AI agents answer on the first ring and take unlimited calls at once, so busy signals and voicemail go
Answering Service Care (answeringservicecare.com) has 119 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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119 approved reviews, newest moderated first
Stephanie S.
They helped me build a script from scratch. And so far everyone is liking the greeting on the answering service.
NAIRA A.
Jennifer was great working through and setting it up- thank you
Adrian D.
This is the 3rd email and you have not replied. 2 yesterday about issues with the service this weekend (see emails below) and then another issue last night. This is NOT a good start to us being a customer less than a week! Last night we had a driver call our regular number at 9 PM CST. The phones SHOULD have been transferred to a dispatchers cell phone but no call came to his cell phone. The driver then called the dispatchers cell phone and told him that the call never got transferred AND that the driver got a message something like “the answering service is not available or something like that”. These issues need to get resolved TODAY. I will be in meetings from 9:30 to 2 PM CST today. We did not receive any emails from calls this weekend. Were there no calls? A driver called one of our dispatchers on the dispatchers cell phone around 8 PM on Saturday night. He said he called the office number but no one answered. Now it could have been that he hung up before the phone rang the number of times before the call was transferred. How many rings is our account set up at?
Robert O.
The customer service was great, Jennifer made everything clear and answered all our questions
Christopher H.
Friendly agents and great solution if you do NOT need an immediate live agent answering the phone. Be aware that even with spam protection you will get 1 minute calls that had no agent answer either because people hung up or because their spam protection requires the caller to press 1 for a live agent. Also, great support folks. Too bad they do not have an option for a call to go direct to a live agent.
Justin C.
Great team and staff !
Sabrina J.
your service has been very thorough to date
Jordan Y.
It's what our Crisis Team needs Only thing I need is access to monthly invoices on the portal and I am all good.