Answering Service CareAnswering Service Care (ASC)Your calls, chats, and texts answered by real people and AI, so every opportunity turns into business.Answering Service Care (ASC) is a 24/7 answering service trusted by 4,000+ businesses nationwide, across every industry: law firms, doctor's offices, home services, insurance agencies, financial advising firms, and many more. Since 1974 we have helped business owners grow by making sure no customer ever goes unanswered. That is 50+ years, three generations of the same family, and nearly 200 employees across offices in NJ, NC, and FL. Many of our client relationships have lasted more than 20 years.Every ASC agent is a trained customer service professional who can greet your callers, run lead intakes, schedule appointments, transfer calls, and relay messages exactly the way you want them handled. Now you can pair that team with our AI answering service. AI answers in one ring, handles calls in more than 80 languages, captures the details, and books appointments. You decide which call types and workflows the AI handles and which ones always go straight to a person. Your callers get a say too: they can ask for a live agent at any point in the conversation and the call transitions smoothly, with the full context passed along, so nobody has to start over.Answering the phone is where we start. ASC also runs 24/7 live chat, two way business texting, appointment scheduling, lead qualification, and outbound calling campaigns for follow ups, reminders, and win back outreach. It all syncs to your CRM through 7,000+ integrations, so instead of a voicemail box your team starts the day with booked appointments and qualified leads.Why Choose ASC?Never miss another call: 24/7/365 coverage for after hours, weekends, holidays, and peak time overflow, delivered by live agents, by AI, or by the best of both working together.Instant pickup, zero hold time: our AI agents answer on the first ring and take unlimited calls at once, so busy signals and voicemail go
Answering Service Care (answeringservicecare.com) has 119 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Sonder I.
The Answering Service Care team has been very helpful and taken the stress off of our small business while still allowing us to gain clients. I love that they check in on a regular basis to make sure things are up to par and that they're always open to making changes that can improve customer care.
Teresa G.
The service staff are very attentive and extremely professional. We regularly get compliments on the quality of the interactions our clients have with the service.
Samantha N.
Everyone is always quick to help if I need assistance. They assist our customers and send emails for us to call back if needed.
Jon R.
We’ve been using Answering Service Care for six years, and their service has been impeccable. Their team is consistently professional, reliable, and responsive, and they represent our company extremely well with every call they handle. Just as importantly, they provide outstanding service at a very cost-effective rate. Answering Service Care has been a trusted partner to our business, and we highly recommend them to any company looking for a dependable, high-quality live answering service.
Dennis M.
Very helpful with changing our voice messages.
Deana F.
I got answers to any questions that I had quickly. The portal is easy to use. My account representative was very helpful and informative, called me right back when I emailed.
Jason R.
We have used answering service care for the last 15+ years and they have been a great partner for us. Highly reputable.
Goodluck C.
All your staff members are good then I'm giving (Jennifer Barrett) and (Kevin Sanchez) a million stars they are the best, very humble, respectful, diligent, they took their time to make sure they resolve every complain from customer in fact I wish they are my staffs I will keep saying these about them over and over again.