Answering Service Care Reviews | Read Customer Reviews of answeringservicecare.com

Answering Service CareReviews of answeringservicecare.com

4.2119 reviews
Computers & Phones
441 S State Rd 7, Suite 2, Margate, Florida

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Answering Service Care

About Answering Service Care

Answering Service Care (ASC)Your calls, chats, and texts answered by real people and AI, so every opportunity turns into business.Answering Service Care (ASC) is a 24/7 answering service trusted by 4,000+ businesses nationwide, across every industry: law firms, doctor's offices, home services, insurance agencies, financial advising firms, and many more. Since 1974 we have helped business owners grow by making sure no customer ever goes unanswered. That is 50+ years, three generations of the same family, and nearly 200 employees across offices in NJ, NC, and FL. Many of our client relationships have lasted more than 20 years.Every ASC agent is a trained customer service professional who can greet your callers, run lead intakes, schedule appointments, transfer calls, and relay messages exactly the way you want them handled. Now you can pair that team with our AI answering service. AI answers in one ring, handles calls in more than 80 languages, captures the details, and books appointments. You decide which call types and workflows the AI handles and which ones always go straight to a person. Your callers get a say too: they can ask for a live agent at any point in the conversation and the call transitions smoothly, with the full context passed along, so nobody has to start over.Answering the phone is where we start. ASC also runs 24/7 live chat, two way business texting, appointment scheduling, lead qualification, and outbound calling campaigns for follow ups, reminders, and win back outreach. It all syncs to your CRM through 7,000+ integrations, so instead of a voicemail box your team starts the day with booked appointments and qualified leads.Why Choose ASC?Never miss another call: 24/7/365 coverage for after hours, weekends, holidays, and peak time overflow, delivered by live agents, by AI, or by the best of both working together.Instant pickup, zero hold time: our AI agents answer on the first ring and take unlimited calls at once, so busy signals and voicemail go

Answering Service Care (answeringservicecare.com) has 119 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: answeringservicecare.com
Website: answeringservicecare.com
Category: Computers & Phones
Location: Margate, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 57% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Answering Service Care reviews

119 approved reviews, newest moderated first

Jason R.
Feb 23, 2026
Answering Service Partnership
We have used answering service care for the last 15+ years and they have been a great partner for us. Highly reputable.
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Goodluck C.
Jan 22, 2026
All your staff members are good then…
All your staff members are good then I'm giving (Jennifer Barrett) and (Kevin Sanchez) a million stars they are the best, very humble, respectful, diligent, they took their time to make sure they resolve every complain from customer in fact I wish they are my staffs I will keep saying these about them over and over again.
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Simche
Dec 8, 2025
Owner
The service is very good
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Cynthia L.
Aug 22, 2025
From: Joey Jackson Law, PLLC
We find your answering service efficient and reliable! Thank you for all you do.
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Brian
Aug 14, 2025
Sent couple of emails no reply
Sent couple of emails no reply
Response from Answering Service CareAug 14, 2025
Hi Brian, I'm sorry to hear you've had trouble reaching us. I do see there's been a handful of email threads between yourself and our team over the last few weeks. I also see an email from yesterday afternoon that our team responded to today. That said, I want to make sure you have open lines of communication to get through to us whenever you need assistance. Feel free to reach me directly, I've left my contact information below. I'd look forward to connecting with you. John Bramos Director of Client Services 954-969-2419 [email protected]
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Cynthia
Aug 6, 2025
....
It was an email interaction, information was requested, and information was sent. I'm not too sure why this means I have to be held to typing on the survey. I gave my rating.
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Miranda K.
Jul 31, 2025
unprofessional behavior by agents
unprofessional behavior by agents, overcharging for entire call time, charged for minutes on hold
Response from Answering Service CareAug 14, 2025
Hi Miranda, I'm disappointed to hear about the experience you had with our service. We strive to ensure both our clients, and their callers, are satisfied, and I sincerely apologize if we didn't meet that expectation for you. As an answering service, our priority is to be there to answer your calls promptly and provide a smiling face on the line to assist your callers. From a billing standpoint, we always try to be transparent in our billing practices as well as any usage that is billing billed to you. We have an online portal where you can track this usage in real time. I understand there was communication with your sales representative before cancelling your account with us. If you're open to it, I’d like to extend an opportunity to speak further to ensure we’ve done everything possible to make things right. I can also provide clarity on any charges and answer any questions you may have. Please feel free to give me a call at your earliest convenience. John Bramos Director of Client Services 954-969-2419 [email protected]
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Justin
Jun 25, 2025
We had a horrible experience where we…
We had a horrible experience where we got thousands of dollars of overage charges without warning or notification. We hadn't expected any overages, and the company was unwilling to refund anything. We tried to work with them to avoid the root cause of the overages which was a poorly set up call flow where the agents were spending time talking with the equivalent of solicitors. To make matters worse, we received many customer complaints about the experience. This led to enabling the call recording feature, which helped us see just how bad it was. Eventually, we decided the best option was to use OpenPhone and have a clear menu for users. This will send callers to voicemail, but it's a much better experience than sitting for 2-3 minutes with an agent only to be routed to voicemail. At the root of it all is that the agents don't know your business or region and can't have meaningful conversations with callers. This leads to frustrating interactions. Combined with thousands of dollars in unexpected overage charges due to no monitoring or notification system, and an unwillingness to help us with those costs, I can't recommend this company.
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