Answering Service CareAnswering Service Care (ASC)Your calls, chats, and texts answered by real people and AI, so every opportunity turns into business.Answering Service Care (ASC) is a 24/7 answering service trusted by 4,000+ businesses nationwide, across every industry: law firms, doctor's offices, home services, insurance agencies, financial advising firms, and many more. Since 1974 we have helped business owners grow by making sure no customer ever goes unanswered. That is 50+ years, three generations of the same family, and nearly 200 employees across offices in NJ, NC, and FL. Many of our client relationships have lasted more than 20 years.Every ASC agent is a trained customer service professional who can greet your callers, run lead intakes, schedule appointments, transfer calls, and relay messages exactly the way you want them handled. Now you can pair that team with our AI answering service. AI answers in one ring, handles calls in more than 80 languages, captures the details, and books appointments. You decide which call types and workflows the AI handles and which ones always go straight to a person. Your callers get a say too: they can ask for a live agent at any point in the conversation and the call transitions smoothly, with the full context passed along, so nobody has to start over.Answering the phone is where we start. ASC also runs 24/7 live chat, two way business texting, appointment scheduling, lead qualification, and outbound calling campaigns for follow ups, reminders, and win back outreach. It all syncs to your CRM through 7,000+ integrations, so instead of a voicemail box your team starts the day with booked appointments and qualified leads.Why Choose ASC?Never miss another call: 24/7/365 coverage for after hours, weekends, holidays, and peak time overflow, delivered by live agents, by AI, or by the best of both working together.Instant pickup, zero hold time: our AI agents answer on the first ring and take unlimited calls at once, so busy signals and voicemail go
Answering Service Care (answeringservicecare.com) has 119 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Showing 8 reviews with 3 stars · Clear filters
Smith
We have several messages being sent to incorrect staff members. While we do get a quick response when I send the incorrect messages, the partners do not appreciate that the messages are being sent to incorrect staff members which causes a delay in getting back to our client.
Nigel R.
Responding to questions via email or phone in a timely manner is very important. I believe improvement in this area is needed
Leonard H.
very professional interesting tracking of all incoming calls communication within the service itself is not always the best quite expensive, but within market rates it seems
NA
We are constantly having issue with not getting calls, not calling the proper phone number to dispatcher and not following protocols.
Response from Answering Service CareSep 6, 2023
Hi Carmel, Thank you for taking the time to discuss these concerns with us last week. Having enjoyed a relationship with your business of 15+ years it was concerning to see this feedback. I'm confident we've resolved any issues and will get back to providing the level of service that helped us build this relationship many years ago. If there is any further assistance we can provide, please don't hesitate to reach out!
Pound Ridge Paintings office M.
Answer the phone more promptly. Out clients complain about being on hold for long periods if time.
Response from Answering Service CareAug 30, 2023
Hello, Thank you for the feedback, although it's disappointing to see you may be experiencing elevated wait times. As an answering service our first priority is of course answering the phone and we recognize the importance of that being done timely. I tried reach you at the office line to discuss, but it looks like the lines are currently forwarded to our service. I have asked your account manager, Liza, to do some analysis on your incoming calls and she will reach out to see what adjustments we can make to ensure we meeting and surpassing the standards we strive for. You can expect a follow up from us shortly. If you need anything else in the meantime please don't hesitate to reach out to us at [email protected] or via phone at 954-969-2498.
David C.
We have received complaints that long delays before the call is answered and transferred, also rude it some situations.
Response from Answering Service CareMar 15, 2023
Hello, we take a lot of pride in being there to answer calls for our clients and provide a quality experience for you and your callers alike. I sincerely apologize if this hasn't been your experience with our service. I've asked your account manager, Liza, to follow up with you so we can rectify these issues and regain your trust. We look forward to speaking with you soon.
Robert F.
We have had instances of not receiving priority phone calls from patients and/or commercial clients.
Response from Answering Service CareMar 6, 2023
Hi Robert, thank you for taking the time to speak with Amy so we could clear up these concerns for you. As an extension of your business, we’re committed to doing everything we can to provide a quality experience for both you and your callers. If there’s ever anything else we can do to help, please don’t hesitate to reach out.
Candace B.
These are all different issues that we have experienced: Some messages are sent with incomplete information. Our Customer's account number is not captured. The company name is misspelled making it harder to look them up if the Customer number is not provided. The full message is not provided and when we listen to the recording there is critical information mentioned that would have been helpful at the time the message was received. There isnt a mention of you being our answering service so our Customer thinks they are speaking with us. These issues are not occurring back to back but often enough to mention for quality assurance. If specific examples are needed, they can be found in our history. I will mention that when i have the time to report a specific example, I receive a response pretty quickly. The problem is I dont have the time to report each one.
Response from Answering Service CareMar 7, 2023
Hi Candace, thank you for the feedback. It's disappointing to hear you're running into these hurdles. As an extension of your business, it's important we are providing you with the full call details in your messages as well as asking any relevant questions. I'm confident with a little collaboration we can get these concerns resolved. One of our account managers, Maria, has sent you an email and left a voicemail with your office in hopes that we can address these concerns ASAP. When you have a moment, please follow up with us at 954-969-2498 or [email protected] and we will see what we can do to help.