Answering Service CareReviews of answeringservicecare.com

No one helping or solving including the owner.

unprofessional behavior by agents, overcharging for entire call time, charged for minutes on hold

We had a horrible experience where we got thousands of dollars of overage charges without warning or notification. We hadn't expected any overages, and the company was unwilling to refund anything. We tried to work with them to avoid the root cause of the overages which was a poorly set up call flow where the agents were spending time talking with the equivalent of solicitors. To make matters worse, we received many customer complaints about the experience. This led to enabling the call recording feature, which helped us see just how bad it was. Eventually, we decided the best option was to use OpenPhone and have a clear menu for users. This will send callers to voicemail, but it's a much better experience than sitting for 2-3 minutes with an agent only to be routed to voicemail. At the root of it all is that the agents don't know your business or region and can't have meaningful conversations with callers. This leads to frustrating interactions. Combined with thousands of dollars in unexpected overage charges due to no monitoring or notification system, and an unwillingness to help us with those costs, I can't recommend this company.

This is the 3rd email and you have not replied. 2 yesterday about issues with the service this weekend (see emails below) and then another issue last night. This is NOT a good start to us being a customer less than a week! Last night we had a driver call our regular number at 9 PM CST. The phones SHOULD have been transferred to a dispatchers cell phone but no call came to his cell phone. The driver then called the dispatchers cell phone and told him that the call never got transferred AND that the driver got a message something like “the answering service is not available or something like that”. These issues need to get resolved TODAY. I will be in meetings from 9:30 to 2 PM CST today. We did not receive any emails from calls this weekend. Were there no calls? A driver called one of our dispatchers on the dispatchers cell phone around 8 PM on Saturday night. He said he called the office number but no one answered. Now it could have been that he hung up before the phone rang the number of times before the call was transferred. How many rings is our account set up at?

Worst answering services we have ever used. Hung up on patients, had terrible attitudes, never sent pertinent information regarding the calls. 0/10, would not recommend

My initial complaint and review for answering service care. I am removing because the company corrected the issue which shows the company culture and character in a positive way.

While I usually avoid giving negative feedback, I need to share my recent frustration with this service. Right from the start, the phone number they provided me kept getting "robo calls" and calls that hung up right away, the problem is that they would charge me for 1 minute every single time that a someone/a robot would hang up instantly. This might not seem like a lot, but after the first month, I had 30 minutes worth of instant hangups. When I talked to them about it, they said I could pay $12 extra each month for a robo call blocker. But when I checked my phone logs, most of the calls weren't even coming from my business phone line. It seemed like the calls were being made to the number they gave me, and they were charging me for all the calls that weren't routed from my business number. It felt like they created a problem just to sell me a solution. When I spoke with Maria over the phone regarding this issue, she did suggest trying out another phone number to potentially resolve the problem. However, I declined the offer since they didn't propose refunding the money spent on the spam calls that occured on the phone number they had given me. And I didn't want to continue using the service for another month only to be charged for calls that aren't coming from my business phone number once again. When I tried to cancel the service, they told me "Per our Terms and Conditions, we do require a billing calendar's month notice so your account will be canceled and terminated 04/30/2024. The final invoice will be dated 03/15/2024 unless you incur overages during the Service Period of 04/01-04/30/2024." I had to give a full month's notice or they'd charge me for another month—even though I wouldn't be using their service. This practice reeks of deception and undermines trust in their business ethics. Despite this, I must commend the agents handling calls for their professionalism and patience, no problems on that side of things. However, this lone positive aspect fails to overshadow the shadowy tactics employed by the company. Overall, I'd suggest staying away from this company. The low starting price might seem appealing, but they find other ways to make money from you, and it's not worth the hassle.

I have no idea why this spam cookie factory emailed me. Why don't you guys bother someone else?