ANRAN Security CameraReviews of anran-cctv.com

Response from ANRAN Security CameraJan 26, 2026

Dear Valued Customer, Thank you for your feedback. We understand your frustration that the camera only detects your husband coming home from work but misses Amazon deliveries, workers, and family visitors over the past 2 years. This detection inconsistency is concerning, and we'd like to help troubleshoot this issue. Please contact our technical support team so we can review your camera's settings and sensitivity levels to improve its detection capabilities: Email: [email protected] Phone: 1-866-958-6988 (US) / 44-20 8610 1559 (UK) Website: www.anran-cctv.com We're here to help optimize your camera's performance. Best regards, ANRAN Customer Service Team

Response from ANRAN Security CameraJan 26, 2026

Dear Valued Customer, Thank you very much for your excellent 5-star review! We're thrilled to hear that you're very satisfied with the quality of your 5 ANRAN solar cameras and that our after-sales service has been excellent with quick responses to your inquiries. Your 100% recommendation means the world to us! If you ever need anything in the future, please don't hesitate to reach out: Email: [email protected] Phone: 1-866-958-6988 (US) / 44-20 8610 1559 (UK) Website: www.anran-cctv.com Thank you for choosing ANRAN! Best regards, ANRAN Customer Service Team

Response from ANRAN Security CameraJan 26, 2026

Dear Valued Customer, Thank you so much for your positive 5-star review! We're delighted to hear that your cameras are working wonderfully and that you found the connection process easy. We understand your situation with the solar panels facing north - this is indeed a limitation as they need direct sunlight to function properly. We're glad this hasn't diminished your overall satisfaction with our product and competitive pricing. If you need advice on alternative power solutions or have any questions, please contact us: Email: [email protected] Phone: 1-866-958-6988 (US) / 44-20 8610 1559 (UK) Website: www.anran-cctv.com Thank you for choosing ANRAN! Best regards, ANRAN Customer Service Team

Response from ANRAN Security CameraJan 26, 2026

Dear Valued Customer, We sincerely apologize that your 3 camera systems, which were working well initially, started having problems after 2 months. We also deeply regret the frustrating experience with our customer service, including the endless repetitive questions and unhelpful responses regarding updates. Please contact our technical escalation team directly so we can properly diagnose and resolve the issues with your systems: Email: [email protected] Phone: 1-866-958-6988 (US) / 44-20 8610 1559 (UK) Website: www.anran-cctv.com We are committed to providing you with effective technical support and a satisfactory resolution. Best regards, ANRAN Customer Service Team

Response from ANRAN Security CameraJan 26, 2026

Dear Valued Customer, We sincerely apologize that your camera stopped charging after just 3 weeks and that our customer service failed to provide a replacement. This is completely unacceptable, especially for a product that should be under warranty. Please contact our escalation team immediately so we can arrange a replacement or refund for you: Email: [email protected] Phone: 1-866-958-6988 (US) / 44-20 8610 1559 (UK) Website: www.anran-cctv.com We are committed to making this right without further delay. Best regards, ANRAN Customer Service Team

Response from ANRAN Security CameraJan 26, 2026

Dear Valued Customer, We sincerely apologize for the issues with your solar camera purchased from eBay - the failure to charge via solar panel, constant internet disconnections, and unhelpful customer service suggesting you take it down to charge manually. We understand your frustration after only 2 weeks of use. Please contact our technical support team directly so we can troubleshoot these issues and arrange a replacement if needed: Email: [email protected] Phone: 1-866-958-6988 (US) / 44-20 8610 1559 (UK) Website: www.anran-cctv.com We are committed to resolving this matter promptly. Best regards, ANRAN Customer Service Team

Response from ANRAN Security CameraJan 26, 2026

Dear Valued Customer, We sincerely apologize for the multiple failures you've experienced - solar panels not charging even on sunny days, the 64GB memory card not working, WiFi connectivity issues, and most concerning, the poor handling of your return request. Being asked to state you "didn't like the product" when it was clearly defective, and being charged £3.35 for a return label, is completely unacceptable. Please contact our customer resolution team immediately so we can: Properly investigate the technical issues with your system Process your return/refund without misleading requirements Waive any return shipping fees Email: [email protected] Phone: 1-866-958-6988 (US) / 44-20 8610 1559 (UK) Website: www.anran-cctv.com We are committed to making this right and treating you fairly. Best regards, ANRAN Customer Service Team

Response from ANRAN Security CameraJan 26, 2026

Dear Valued Customer, We sincerely apologize that one of your three cameras stopped working after 5 months and that our customer service subjected you to repetitive, unnecessary questions during your warranty claim. This is not acceptable, and we understand why you would never buy from us again. Please contact our escalation team directly so we can immediately process your warranty replacement without further hassle: Email: [email protected] Phone: 1-866-958-6988 (US) / 44-20 8610 1559 (UK) Website: www.anran-cctv.com We are committed to resolving this promptly and respectfully. Best regards, ANRAN Customer Service Team