Mimi E.
⭐ 1 STAR
⭐ 1 STAR — I WOULD NOT RECOMMEND THESE CAMERAS Based on my personal experience, I would not recommend this camera system. I purchased these cameras from Walmart on August 6 because they were advertised as solar cameras. I charged them before installing them, took them outside, and they still would not work properly or hold a charge. I first reached out to the company for help on September 15. Unfortunately, getting customer service was extremely difficult. When you call, they may tell you that you’re the next person in line, only to come back and say they are unable to get to your call and that the call will be disconnected. You aren’t given the option to remain on hold or leave a voicemail, so you have to keep calling back repeatedly. Email support was also very slow. It took almost two days to receive a response about my problem. During this time, I was waiting for them to tell me what I needed to do. I was repeatedly told to take the cameras back to Walmart. However, by the time I was able to take them to Walmart, the 30-day return period had already passed. I purchased them on August 6 and contacted the camera company on September 15, but I was waiting on their response and instructions regarding the issue. Walmart told me there was nothing they could do because the cameras were outside the store’s return period and advised me to contact the camera company. That’s where the frustration continued. The camera company keeps telling me they cannot handle the refund because the cameras were purchased through Walmart. But these are THEIR cameras. I contacted them because I was having a problem with their product and needed assistance. Their delayed response contributed to me missing the Walmart return window, yet I’m now being told that neither side can help me with a refund. They were willing to send me replacement cameras, but I don’t need another replacement. I need a camera system that actually works and a company that provides timely technical support when there is a problem. Sending another camera does not resolve my issue. I’m sharing my experience because I wish I had done more research before purchasing these cameras. If you’re considering buying them, please read the reviews and do your own research first. Based on my experience with the cameras, the charging issue, the difficulty reaching customer service, the delayed email responses, and the way my refund issue has been handled, I would NOT purchase this camera system again. DO YOUR RESEARCH BEFORE YOU PURCHASE.