Anker SOLIX USReviews of ankersolix.com

FedEx left it on my doorstep during theft season, this started in December 2025 and continues 4 months later. It had no manual, I’m old and don’t do the computer crap well. Reading a manual on a pre AI smartphone is impossible with old eyes.Customer service said they would send a manual. Two months later and many terse emails they sent a one page bullshit piece of paper, my flip phone has a larger printed manual. The component might be ok, the customer service sucks to the highest measure. They can’t send a manual now because they are GREEN, how much electricity and water does the data center use that I have to use to access their manual? Green my butt, they are bs LIARS. The response is nothing but deflection if you gave a shit you would send a manual, a user guide is not a manual, no semantics here fornication face, you asswipes all have the same script. Three months of the same bullshit about how genuinely sorry you are, HORSESHIT. Load capacity is not in a guide, nor is any of the info for power calculations, impedance, resistance. Your user guide is BS QR codes! If brains were dynamite you couldn’t blow your nose. Just like all of the correspondence there is no name to Anker SOLIX goons who apologize profusely but do NOTHING of substance. Apologies are meaningless without the corresponding appropriate change in behaviors. Mommy did a bad job with you. 20% 1 star ratings speaks volumes, I would bet my bottom dollar most would give zero stars if they could, I would. Avoid this company they will take your money and RUN.

Packaging and shipping was great. Right now my purchase is being used as a UPS in which I haven’t had any power outages yet. When I have a power outage it will be use in other ways besides a UPS. I haven’t used the solar panels yet to charge it but it looks like it will do the job when needed.

Habe eine Solarbank 2 Pro gekauft. Software zu installieren war sehr mühsam aber der Speicher lief....so weit so gut. Zwei Tage später wurde der smart meter von einem Elektriker eingebaut. Software update war grausam aber nach langem hin und her wurde er mir in der Anker Software zwar angezeigt aber dafür funktionierte die App für den Speicher nicht mehr richtig (Hauptanzeige). Blieb mir nichts anderes übrig als alles zurückzusetzen und dann fingen die Probleme erst r8chtig an.....momentan nicht möglich neues Gerät hinzuzufügen....gibt mir ständig netzwerkfehler ( speicher steht neben router). Speicher zurückgesetzt, App neu installiert, Alles nochmal geprüft aber fehler immer noch da..am liebsten würde ich den Mist entsorgen....übrigens, hätte ich gewusst das die Ankeranlagen aus China sind hätte ich das System nicht gekauft.....aber leider steht das nirgends...ich würde vom Kauf abraten.

Very well packaged and protected delivery. Local electrician was able to install the system in about 2 days.

Hello and thank you. The quality and apperance is great. I haven't been able to find someone who will put in the connection for my house yet but just using it to power up my stuff to see how it works has een great. Just need to get house hooked up for real test.

The unit is working as advertised. The customer service’s chat took me over 2 hours to connect someone and during the chat, the agent was also busy talking with other clients which resulted in a long wait to just have a simple response. I’m surprised with the brand that big, the costumer service is so far behind.

My system: Power Dock (Automatic Transfer Switch) 5500 DC Generator 2ea Solix E10 (Inverters) 8ea Solio B6000 batteries various cables Battery shelves System selection is straight forward, shipping was a breeze. Placing the shelves was easy, recommend using better grade expansion bolts. Set up of the batteries and placing the inverter(Solix E10) could not have been simpler. Connecting to WiFi is easy, and software/firmware updates quick and easy. The Automatic Transfer switch is awaiting finial approval for commissioning The only issue is the 5500 dc generator it did not come with any engine oil.

The purchase was easy and straightforward. Shipping and tracking could be improved. My order had multiple shipments. Oddly each tracking number listed all items in the order. Mildly frustrating not knowing what is showing up when.