Anker SOLIX USReviews of ankersolix.com

Item arrived on time and was as described.

Great product, most efficient on the market.

This product was for my brother and brother in-law to become independently off-grid and they love the product.

Communication & rapidly shipped Words perfectly.. Easy to operate & program to your personal needs… 5 stars…. Thank you..

Poor support and haven't shipped some items with no communication . I ordered a couple of power stations (F3000 & S2000) and accessories. Three phone calls that I just get hung up on and 40 minutes of chats all were of no help. I seriously regret purchasing Anker now instead of Ecoflow. Ecoflow says they respond within 24 hours. I have only received the run around via email, phone calls, and defiantly chat with Karina with Anker I do not feel like a valued Anker customer after trying so much to get help but only to get the run around EDIT Trust pilot said I didn’t have enough information on the review. I posted factual complete information already. This is a factual review of the bad experiences i have had with anker Edit EDIT I have since received an email stating the S2000 was some sort of preorder. That is a lie. I could have placed the order and received the S2000 from Amazon two days after placing the order. I ordered directly from anker , believing I would get better service and support. At no time while or after placing the order was there any indication that the item wouldn’t be shipped right away. No mention of back orders or delays of any kind. No mention of any kind that it was some sort of “ pre order “ that the anker rep stated in the email. A week and a half after paying and placing the order , i started trying to find out what was going on. I call the Anker solix number and the recording stated they couldn't answer all the calls coming in and to try later, then it just hung up. No options for a call back or message. Just hung up on me. That happened an additional two times when trying to call the next two days. Rude business I still had not received any information at all as to why the S2000 had not shipped. I tryed chat several times which is just a BOT to waste our time because it had no valid answers of any kind. I then clicked on the email option on the order confirmation email, the Anker representative went on to explain that i somehow had the wrong email and that they couldn't help me. I had to email a different department. No help here either again. I have been an electronics retailer owner with 4.9 ratings out of five for more than three decades. The way anker is treating its customers is ridiculous. I’ve been recommending their products for years, but am firsthand learning that the product is only as good as the support when there’s a problem. Anker have responded with apologies and lies. Its sad These items they sell people don’t really need. They sell a luxury product and should provide amazing service and support after the sale. Anker will earn plenty of poor reviews until management realizes these important points. I should have purchased Ecoflow , Bluetti or even Pecron. I surely would have received better service for the basic simple help and questions i had from any other reputable company. I have already emailed the email address they stated in the reply which didn't address most of these issues at all A five minute phone call from an anker knowledgeable person wouldn’t have wasted hours of my time. How much is that worth anker ? If you don’t address any other question , address that one anker.

I was lucky to a reburished model which made the choice easy. Faster than I expected shipping and a great product.

Great product, long lasting charge, lightweight decent app, very powerful and a very clean interface.

It arrived on time.