At Anker SOLIX US, we have a proven track record of delivering sustainable energy solutions. With advanced solar and energy storage technology, Anker SOLIX US gives you complete control of your power — whether you are exploring the great outdoors, living life on the road, or building a home energy system. Enjoy anytime electricity and live in power. Our reliable technology and intuitive designs empower you to take command of your energy needs. Innovation without complication. At the heart of Anker SOLIX US is a human-centric focus, driven by a deep commitment to protecting the environment through energy-saving technology and a partnership with Oceana to help preserve the world's oceans. Together, let's recharge the future.
Anker SOLIX US (ankersolix.com) has 795 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
ankersolix.com
Website
ankersolix.com
Category
Appliances & Electronics
Listed on Five Star Index
2026
About these reviews
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The company replied to 24% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Very poor customer service- everything was a challenge from the beginning and having to spend over 20k and receive such poor service is very shocking.
Response from Anker SOLIX USAug 21, 2026
Hi Leena,
We are very sorry to hear about your experience, and we sincerely apologize that we have not yet been able to provide you with a practical and effective solution regarding the promotional gift issue.
We fully understand how frustrating and disappointing this must have been, especially after such a significant purchase. We are truly sorry that your experience with our service did not meet the standard you expected and deserved.
Please be assured that we take your feedback very seriously. We are continuously working to improve both our service and the overall shopping experience for all customers, and we truly appreciate you bringing these shortcomings to our attention.
We have already reviewed your order information, and one of our official Anker SOLIX support specialists will contact you directly by email to follow up on your case and work with you toward a solution as quickly as possible.
Please rest assured that we take your concern seriously and will do our best to provide an appropriate resolution. Thank you for your patience while we review your case again.
Sincerely,
Anker SOLIX Customer Support
RO
Rob
Works really well!
Works really well!
NI
Nicholas
I have always loved anker products
I have always loved anker products. I will continue using them. Everything is great. From chargers to power banks to now. Solar powered generators. We took this camping and it lasted 2 days for our needs. It's an amazing product.
DK
Dr. Katharina K.
Whole-home backup failed when we needed it - and support made it worse
Whole-home backup failed when we needed it — support made it worse
Our Anker SOLIX whole-home backup system became unusable during actual utility outages. After the original HPP died completely, the replacement system still could not pass its self-test and now appears to have an additional F3800/interface fault.
The worst part has been support. We repeatedly performed the same troubleshooting, tested both HPP ports and multiple cables, sent photos/videos, and uploaded diagnostic logs — yet different agents kept asking us to repeat tests we had already documented. Multiple support tickets were apparently created instead of maintaining one coherent case.
The result: weeks (!!!) without a functioning whole-home backup system precisely while we were experiencing power outages, substantial time and electrician expense, and still no resolution despite providing everything requested.
For equipment sold specifically as emergency backup power, this support experience is unacceptable.
Response from Anker SOLIX USAug 21, 2026
Dear Dr. Katharina Koch,
We are truly very sorry to hear about your experience with the equipment failure, and we sincerely apologize that we have not yet been able to provide you with a practical and effective solution.
We fully understand how frustrating and unacceptable it must have been to find that the system could not provide backup power when you actually needed it during utility outages, and that the issue has still not been fully resolved despite the significant time, effort, and expense you have already invested.
We are also very sorry for the poor support experience you described — especially the repeated troubleshooting requests, the need to resend information, and the lack of a single clear case follow-up. We understand how exhausting and disappointing this must have been, particularly for a product intended to provide reliable emergency backup power.
Please rest assured that we have already submitted your case to our technical team for further analysis, and we will work to provide you with a solution as soon as possible.
We take your feedback very seriously. We are continuously working to improve our service processes and provide all customers with a significantly better support experience, and we truly appreciate you bringing these issues to our attention.
We have already reviewed your order information, and our official Anker SOLIX support team will contact you directly by email to continue following up on your case and work with you toward a resolution as quickly as possible.
Please be assured that we take your concern seriously and will do our best to provide an appropriate solution. Thank you for your patience while we review your case again.
Sincerely,
Anker SOLIX Customer Support
PE
Peter
Service gleich Null
Bestellung und Lieferung waren in Ordnung. Die Service-Hotline ist mit vollkommen inkompetentem, schlecht deutsch sprechendem Personal besetzt. Die Antworten sind geradezu lächerlich, vollkommen an den Fragen vorbei. Die E-Mail Betreuung ist noch schlechter. Für diesen Service ist ein Stern noch zu viel.
Response from Anker SOLIX USAug 21, 2026
Hallo,
es tut uns sehr leid zu hören, dass Sie mit unserem Service so unzufrieden waren. Wir können Ihren Ärger sehr gut nachvollziehen und möchten uns aufrichtig für diese enttäuschende Erfahrung entschuldigen.
Gleichzeitig freuen wir uns, dass Ihre Bestellung und Lieferung problemlos verlaufen sind. Umso mehr bedauern wir, dass unser Kundenservice Ihre Erwartungen anschließend nicht erfüllen konnte. Ihre Rückmeldung zu unserer Hotline und zur E-Mail-Betreuung nehmen wir sehr ernst, und wir werden weiterhin daran arbeiten, unseren Service zu verbessern und Ihnen künftig eine deutlich bessere Unterstützung zu bieten.
Derzeit konnten wir Ihre Bestelldaten anhand der verfügbaren Informationen leider noch nicht eindeutig zuordnen. Wir haben bereits versucht, Ihre Angaben über die Plattform anzufordern, damit wir Ihnen gezielt im Rahmen des After-Sales-Services weiterhelfen können.
Bitte wenden Sie sich in der Zwischenzeit gerne direkt an unser offizielles Support-Team unter [email protected] und senden Sie uns dabei Ihre Bestelldaten mit. So können wir Ihren Fall genauer prüfen und Sie schnellstmöglich unterstützen.
Vielen Dank, dass Sie uns auf dieses Problem aufmerksam gemacht haben. Ihr Feedback ist für uns sehr wertvoll, und wir hoffen, die Gelegenheit zu bekommen, Sie künftig besser zu unterstützen.
Mit freundlichen Grüßen
Anker SOLIX Customer Support
SP
Steven P.
Irrational replacement options for faulty battery
I purchased a fridge with two batteries earlier this year. In May, the second battery began displaying an error message. After extensive back-and-forth with Baofeng in support — including multiple videos and lengthy testing — they confirmed the battery was faulty and asked me to send it back.
As soon as I confirmed the return had been posted, I received an email stating they had no replacement batteries in stock, with restocking not expected until around January 2027. Their proposed solution was to send me a C300DC power station instead.
I explained that I already own a C2000 power station, and the entire reason I'd chosen the second battery was to save space in my camper — a smaller power bank wasn't useful to me. Understanding that stock issues happen, I proposed an alternative: since I actually need a solar panel, why not apply the value of the C300DC as a discount toward one? This seemed like a reasonable compromise — I'd receive equivalent value, and they'd gain additional revenue from the solar panel sale (around CAD $600 for a 400W panel).
Their response was a flat refusal, with no real explanation beyond "we cannot offer that." When I pointed out that the arrangement would benefit both sides, I was again told it wasn't possible. I ultimately asked them to just send the power bank, and said I'd purchase my solar panel — and future equipment — from Renogy, Bluetti, or similar brands instead.
It's disappointing that such a simple, mutually beneficial solution was rejected. I was a loyal customer who liked their products, but this experience has cost them my future business.
Response from Anker SOLIX USAug 21, 2026
Dear Steven,
We are very sorry to hear about your experience, and we sincerely apologize that we have not yet been able to provide you with a practical and satisfactory solution.
We also deeply regret that, due to the current lack of stock for the removable battery, we were only able to offer alternative replacement options and that none of those options met your actual needs. We completely understand why this has been disappointing, especially after the time and effort you already spent working through troubleshooting and return arrangements.
We truly appreciate the suggestion you proposed and understand why it felt like a reasonable and mutually beneficial solution. We are very sorry that we were not able to accommodate that request, and we understand how frustrating that must have been.
Please rest assured that we take your feedback very seriously. We are continuously working to improve both our service process and the overall support experience for all customers, and we sincerely thank you for bringing these shortcomings to our attention.
We have already reviewed your order information, and our official Anker SOLIX support team will contact you directly by email to continue following up on your case and work with you toward a solution as quickly as possible.
Please be assured that we take your concern seriously and will do our best to provide an appropriate resolution. Thank you for your patience while we review your case again.
Sincerely,
Anker SOLIX Customer Support
AK
Akalis
simply the best
the purchasing process was simple and the description for what I was getting was spot on. delivery was fast and the packaging was really good.
the solar panel is a big heavy and clanky but overall the generator is perfect for my application. Anker is a proven leader in charging is what led me to with Anker instead of a competitor like Jackery or Bluetti.
ED
Ed
My Anker
I haven’t used it yet, but everything I read provides me with a sense of security that I can trust.
