MOMMY
This company truly works hard to understand their customer and clients needs.
I really feel understood by the customer care agents. Angelsense is a strong company who cares about their customers. Their product is wonderful.

AngelSense is an assistive technology that provides safety and independence for individuals with special needs, including autism and dementia.AngelSense was created with a shared vision: to ensure safety, independence, and peace of mind for families who face unique challenges every day.The technology is designed to go beyond tracking. It’s about providing real-time support, being proactive in preventing risks, and offering a sense of comfort knowing that parents and caregivers are never alone in caring for their loved one.About the TechnologyThe AngelSense system includes a wearable device that can either be worn as a watch or attached to clothing, depending on the individual's level of functioning and sensory sensitivities. The device is connected to an app that parents and caregivers use to monitor and communicate with their loved one.The AngelSense includes a number of lifesaving features: Continuous Monitoring allows you to always know where your loved one is through proactive alerts right to the app. Whether your loved one is at school, in transit, or out in the community, you can instantly see their location and know if something isn’t right. The Smart Voice Suite provides you with tools to talk to your loved one and listen in on their environment with the assistive speakerphone. You can also set voice reminders to maintain routine and use voice navigation to help navigate yourself to your loved one. Emergency Search and Rescue Tools give you the ability to act immediately if your loved one elopes without delay. The features give you the ability to share their live location with first responders and other people searching through the app and share their photo with other people in the area. Health and Wellness Tools provide you with insights into your loved one's well-being by being able to monitor changes in their routine, movement, or behavior so you can act early when something feels off. The tools include fall detection, a step counter, and location playbac
AngelSense (angelsense.com) has 296 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Vehicle Repair & Fuel · Stratford, New Jersey
Excellent
Vehicle Repair & Fuel · Woodbury Heights, New Jersey
Excellent
Vehicle Repair & Fuel · Maple Shade, New Jersey
Excellent

Vehicle Repair & Fuel · Jersey City, New Jersey
Excellent
296 approved reviews, newest moderated first
MOMMY
I really feel understood by the customer care agents. Angelsense is a strong company who cares about their customers. Their product is wonderful.
Jacquelyn
AngelSense has given us such a piece of mind. Being able to see where my son is at all times is priceless, especially when he is in the care of others. I love being able to make sure he gets to school and back home with out any issues.. AngelSense has given us that extra set of eyes and ears when we are not with our child. Highly recommend!!!!
Thomas
We use angelsense GPS to keep track of our son. The location alerts have literally been a life-saver. It is very accurate and lets you know the moment he is not where he is supposed to. The magnetic key means he can't just take it off and throw it, which is what we were worried about when using a tracker. After we received the device we were able to start tracking immediately, and support has been great.
Deb P.
Our two sons with Autism proudly wear their AngelSense units and know we will always be able to find them. So not only does it give my husband & I peace of mind, it does as well for our sweet sons. We cannot imagine life without AngelSense now. We love that we can go back through the days adventures with them, it's another tool to help communication. We highly recommend AngelSense!
andrea
I called back in july to get all the information i needed to order my son a device. The lady was really helpful. She stated to get started i would pay 59.99. The device was 19.99 and the first month was 39.99. And 39.99 each month. She forgot to state that it was a promotion that ends in july. So i call beginning of august either the 1st or the 2nd instead of getting someone to help me order a device i get someone who wants to take my information so someone can call me back. I asked if there was any way i would be able to talk to someone as i was ready to order the device. They stated i could hang up try to call again and see if someone would pick up. I didnt leave them my information that time as i was trying to get ahold of someone that could help me order a device and not just take my information. so i hung up called back got the same people who wanted to take my info but couldnt help me order a device. So i thought maybe ill try tomorrow and hopefully someone will answer that can help me. I called back aug 4th and again got the same people so finally i decided to give them my info i was told i would get a call back within 24 hrs. Never got that call back. Called again a week later again got the same people gave them my info again they stated i would once again get a call back within 24hrs. 2 days goes by and still no call back. So i called again today FINALLY someone answers that can help. Or not help at all. I was ready to order the device, again thinking to start it would be 59.99. She lets me know that to start today it would be 98.99. I explained everthing i went through just to finally get a hold of someone to help me. She then states that sometimes if its a couple days past the promotion that angelsense will honor their promotion. I asked if they would still honor it for me for 1. When i called and got the information they didnt state that it was a promotion that ended in july. 2. I had been trying to get ahold of someone since aug 1st or 2nd. Angelsense has me documented since aug 4th and i barely get ahold of someone today aug 12th. She then said "no they would not honor it for me, and that they cant have that promotion forever because how would the business make money." she then stated "we all have autistic children and i understand" but when she said it, it didnt sound like she was sincere it sounded like it was something she was supposed to say, she sounded like she was ready to hang up with me. I feel like for all the hassel ive gone through just trying to get in touch with someone to order a device is ridiculous! Then to get someone who cant even see what they can do to help me is very frustrating. My 5 yr. non-verbal autistic son took off this summer from his grandmas house luckily some lady seen him running through the streets pulled over and grabbed him. He had made it 8 blocks away.not knowing where my child is or even where to start looking is the worst. That was the scariest 15 mins. of my life. Im really trying to prevent something like that from ever happening again . So when i seen angelsense and looked into it i was excited to keep my son that much safer but when i was ready to order the device and get started, to have your customer service make me feel like angelsense is more interested in making money than my childs safety after the run around ive been through trying to get started is very disappointing to say the least.
Sid
I'm a single mom that needs to work full time. I live in a small city of 80,000 and I use the device for my diabetic son who is 9. He wants independence and has proven to be capable of taking care of himself but I still worry and want to know I can find him when he goes to the park to play with his friends. I put angelsense in his pocket with the lock that came with the machine. With the updates sent to me every few minutes, I know when he's on his way back or if he leaves the "safe zone". This product has given me peace of mind and lets me manage my time more efficiently. I get to see from work where he is all the time. He charges the angelsense himself now when he's at home - and it's become a part of our regular routine. My 70 year old mother also watches my son and he has been known to just walk out of her house without warning. I put her on the angelsense app and now she gets updates too. She only logs in when she's watching him and has said it really helps her to worry less. Before I started using angelsense I would either have to go with him to the park, which embarrassed him or make his older sister take him (also embarrassing). Now we are all happy!
Sharon
Thanks to this tracker, my husband and I feel like we finally have some relief from the constant anxiety caused by our son’s wandering. Always knowing where he is and getting texts if he goes anywhere he’s not supposed to be, has been life altering for all of us! School field trips, going to the mall, going to any crowded events were just not an option for us before. A whole new world of possibilities has literally opened up to us. What’s more, the tracker also makes my son feel safer because now he knows that I’m always ‘watching over’ him.
Anjali K.
No one ever picks up the phone no matter when or how many times I call. I could not get my daughter to wear this for a long time. Giving up because it is not worth the trouble. Unfortunately I had to keep trying for longer than a month. I have to cancel but I am going to go the hard route of talking to my credit card company to block their charges.
Response from AngelSenseAug 9, 2016
Hi Anjali, I am very sorry for your experience with Customer Care. We are growing rapidly and are working on improving our turn around times and phone availability. The best way to reach us is via Chat at www.angelsense.com or through the Help Center on your AngelSense app. I do see that we have inactivated your account and are awaiting the device return to provide a full refund. We have provided our return address via email and suggest that you track the return to confirm receipt. We are improving our service every day we hope that you will consider coming back to the AngelSense community in the future. I appreciate your feedback and assure you that we take it very seriously. Thank you, Valerie Head of Customer Care