AneseReviews of anese.co

This company must be desperate for money. They charged me for a “subscription” service that I don’t even have! I haven’t ordered from them in a year and half and they just charged my card and sent out a product! Be careful, this company is definitely a scam! DO NOT BUY ANYTHING FROM HERE!

I’m having the exact same issues as the previous reviews! I bought a product in 2021 and was enrolled in a subscription. After 2 consecutive orders I cancelled in 2021. Yesterday I recieved a confirmation that I’m enrolled in their subscription and they charged my card. I DID NOT enroll myself in it. I know this because the address they’re sending it to, is my old home and I don’t even live there. I tried to send them a message or cancel the order and I got no response. The link to manage the subscription was also invalid. I’ll be doing a charge dispute with my bank, cancelling my card, and will never order from them again. This is utterly ridiculous. I liked their products but I just can’t trust them as a consumer after this.

I had an experience exactly like those described in several of the other recent reviews. I placed an order on August 4,2024, and sent an email to inquire about the status after hearing nothing about my order for quite some time. I got no reply to my original email or to two additional follow up emails. Eventually, this order no longer appeared on my order history under my account on Anese’s webpage. I disputed the charge with my credit card company, and I hope that will prevent me from paying for nothing, but I also do not want my credit card company to have to eat the charge for what has become such a fraudulent business. (I never thought I would feel sorry for a credit card company!) I hope Anese will be held accountable for their illegal business practices. It was once a reliable company with great products. Interestingly, as of today (9/14), the Anese website still has a crawl that reads “Next day processing. Fast shipping” moving across the top. What a joke.

I had a subscription two years ago that I cancelled and haven't been charged or ordered anything since then (Aug. 2022). This morning I get a text and two emails "confirming" an order I didn't place and a renewal of my subscription that I didn't authorize. They've charged my credit card. I have sent them two emails and a chat message on their website, but based on the other reviews here I'm not confident I'll get a reply or satisfactory resolution to my complaint. I did go to the link on their website to cancel subscriptions, but all I got after hitting the cancel button, was a pop-up message saying to email them to "make sure" my subscription was cancelled. What's the point of having a link to cancel on the website if it only *might* actually cancel it? If I don't get a refund I'll be disputing the charge with my credit card and filing an FTC complaint for fraud.

Do not buy from this company! I placed an order on 6/13/24, which was supposed to arrive by 6/24/24, but I have yet to receive it as of today, 9/10/24. Even weirder, they sent me an email on July 1st stating that the order had shipped, however according to USPS and the Shop app, USPS is still waiting to receive the package from Anese. Since mid July, I’ve sent Anese 5 emails and about as many social media DMs, but have only received automated responses from their Instagram (which just advise me to email them). I’ve even tried commenting on their public social media posts and calling the number listed on their IG page, but no luck (and the number goes straight to a generic voicemail, which is full). What’s especially frustrating, and shady, is that I continue to receive new marketing emails from them almost every week and they regularly update their Facebook and Instagram pages. Today, I found an Anese customer’s Instagram page that documents many other similar experiences, including one that states that the company may have gone under back in May! I am inclined to believe this because they used to have a customer service live chat option on their website, and even a customer service text feature, which are both now gone, yet it appears that you can still submit payment as of today. So, I submitted reports to the FTC and BBB today, but I’m not optimistic that I will get my money back at this point. It’s really a shame because I’ve ordered successfully from them many times over the past several years with no issue and the products were great (this is why I gave them the benefit of the doubt for so long this time).

I have made many purchases in the past from Anese and never had an issue. On April 7th I placed an order and sent a follow up inquiring about the status and received no response. Sent a follow up and I got a response saying “ The delay in shipping your order is due to unexpected challenges and disruptions in our fulfillment process, particularly stemming from severe weather conditions and operational issues at our main fulfillment center. These circumstances have led to prolonged restock and order processing delays, impacting orders placed within that timeframe” I gave them my order Order #AS2740 and still nothing. I have sent multiple emails and have received one response in May saying they were sending my package. Nothing arrived and I have been emailing them since then and radio silence. Very disappointing knowing that they built a clientele to then just ruining their reputation and business.

Didn’t even know I had a subscription to anything then out of nowhere got a confirmation and saw my cc was charged. I didn’t care because I liked the product. But months later, the product never arrived, the order link is invalid, my login has no info about an order or a subscription and they have ignored all of my emails. I can take it up with my cc but I’m worried they’ll keep charging me and ghosting me. Unbelievable.

As of 2024, this company is a fraud and knowingly taking new orders and customers money that they can’t fulfill. I had been using Anese for a long time. In February 2024 I placed an order that didn’t arrive until May. Every time I reached out inquiring for a status update - I was told they had an issue with warehouse damage and it was on the way. They took the fraudulent step of creating a shipping label to look like a package was getting ready to go and it sat for another four weeks. I didn’t realize I had an auto order on and was charged for another product in May. It’s August and I’ve sent exactly 25 emails (auto send each morning) and no response. IG messages direct you to the non responsive email address. Comments on IG are turned off. They are still sending marketing emails and running “deals” when orders are outstanding and just ghost you. Literally you might as well light your money on fire because they just take it and there’s no recourse ord action for you. I’ve filed two BBB complaints. Do not buy!