AneseReviews of anese.co

I just was charged after 3 years of not purchasing the product… the customer service claimed I had an active subscription and that is why I was charged. I told them that the charge is fraudulent because I had canceled my subscription 3 years ago. Now I get a notification that they’re no longer online. I have tried finding a way to remove my payment method, but the website hides it. If I check invoices, it never shows the payment method. Only shipping and billing address. And honestly, I don’t ever recall the product working for me. I have checked their Instagram posts and they removed the ability to comment on recent posts. Huge red flag for me! Don’t even get me started on their return policy.

The customer service isn’t just terrible, it’s nonexistent. I will go so far as to call them scammers. I ordered once from them three years ago. I decided I didn’t want to do the subscription after all. I had to email and message so many times before I finally got acknowledgment that they cancelled my subscription. There is no option for managing your own subscription. The link to do so only takes prompts you to email. But I finally got them to cancel it. Now, three years later, they’ve charged my card again for a “recurring subscription” and have a shipping address that I haven’t lived at in two years. And once again, they won’t respond to my emails. I’m disputing the charges as fraud and will be filing whatever complaints I can.

I've told them to stop messaging me and take me off their list multiple times and they keep messaging me saying that my payment did not go through. I did not purchase anything and have not been subscribed to them in years.

Anese re-enrolled me in a subscription without my consent or opt-in 4 years after I last purchased from them, then forced me to email them to cancel (no option to cancel online), and then ignored my email to cancel. I am still unable to cancel my subscription.

This company is a SCAM! watch out, do not place any purchases cause they will have your info and charge your account with a subscription you did not authorize nor purchase anything. They somehow received my new credit card and use my card to put me on a subscription that I didn’t even do, now I can cancel the subscription without emailing them and no one responds to the email and now I’m stuck with a subscription that I can’t cancel and can only pause. Super annoying. This company needs to be taken down.

This company is a scam. A unauthorized charge shown up my credit card statement twice within a week for a subscription I never started. I contacted anese through email, phone, and social media and they refuse to respond. Stay away from this company. I have reported them to the FTC federal trade commission. I see that the reviews on here are similar. The situation sucks because the credit card company cannot block the charges, and anese will not respond to my emails to refund and cancel the unauthorized subscription. SCAM

There wasn’t any communication. I ordered my product 3weeks ago & still haven’t gotten it and the product still isn’t shipped yet. I reached out via email twice and even on social media but all I got is a automated response even though they claim to have fast responses.

They charged me for a reoccurring subscription and ghosted my emails. I was fortunate that I emailed my Amex customer service. Amex was wonderful in refunding the cost and replacing my card.