AneseReviews of anese.co

bad services scam... i am so sorry to not read the reviews before my shooping

Got my review after three months… customer service helped at first. They said it would ship out next day after I reached out three weeks in. Very surprised it even came but I already disputed the charge, they’ve really gone down hill.

Will ship your automatic subscription and never send your products, the subscription site is closed so you can't access it, they will continue to bill and not ship, and customer service is nonexistent. This used to be a reputable company, not anymore.

I have tried to cancel my subscription for 5 months with no success. Their webpages for help and FAQ no longer exist and their help desk is no longer active so there is no other way to cancel a subscription except cancel through the credit card. This is ecommerce malpractice. Don’t trust them with your data.

Took money and never sent order. Will not refund. Had to dispute with credit card company after 4 months of no resolution with Anese. They still send marketing emails even though they won't fulfill past due shipments.

I had a monthly subscription that I previously had no issues with. My last order was placed in mid March and I still haven’t received it. I have written multiple times and gotten the same generic form response saying they are “personally looking into” my order and I should get an update in 3 days. Nothing. What a sham. Definitely will not purchase from this company again and would not advise others to.

This company is the WORST! I ordered in January, finally did receive in May, so I have gotten a couple of automated emails to leave reviews. When I tried, it says the store doesn't exist. They've deactivated the ability to post reviews to their website. They also deleted my order history in my account when I log in. And the fact that they are blocking people's emails who are asking about order status?! This is so shady. Here's the review I tried to leave: I received my order nearly 5 months late. I actually haven't even tried the products yet, because I've lost interest. I needed them in February (placed the order in January) and they came in May. To be honest, I don't care how well they work, I'll never make another purchase from Anese again. They refuse to be transparent, so I don't know why things went so wrong, but at least hundreds of other customers had the same experience. Check the better business bureau rating for this company. During this time, Anese refused refunds to everyone that requested one, simply telling you that you had to continue to wait for months on end before they actually shipped your order. This is an unacceptable business practice. When you cannot deliver the product, and people don't receive it when needed, it's perfectly reasonable for them to request a refund and that request should be granted. It is not reasonable to hold on to people's money for months on end with no confirmation of product arrival. This qualifies as a scam. Next, I will be reporting them to the FTC, and I suggest anyone who wrote a BBB complaint do the same.

If I could give 0 stars I would. Just like all the others have said, never received order. I have been using Anese since 2017. The product is amazing and works! Placed an order for $58 on 4/8/24 and on website said will take 7+ days. Shipping usually takes some time but this is insanity. More like 7+ weeks. I corresponded 4 times and received the same generic email as those below. My last email I demanded my order be canceled and refunded. Again, same email. I'm at a loss. I don't expect my refund or the product. Maybe a gigantic lawsuit will follow. And I'm frustrated. They are stealing money and being dishonest to customers. It's disgusting. There is 0 communication. This company turned into a scam! Do not order. Go on Amazon and order a Walnut Scrub from a small business. I am so mad.