Andrew ChristianReviews of andrewchristian.com

Horrible Customer Service !! Parcel never left their depot and they blamed everything on UPS. When asked to provide a screenshot of their tracking device they declined saying they are not allowed. When asked to re-send it they said they don't re-send abroad. The most ridiculous excuse I've ever heard!! This people just can't be bothered !! Provided a refund less processing fee .. wait a minute - why shall I pay for your incompetence? Of course it wasn’t their fault either. This time they blamed it on PayPal. It takes 2 min to process a refund on PayPal. You just simply couldn’t be bothered. Lies all over so no wonder your overall score is so low. AVOID AT ANY COST !! SIMPLY NOT WORTH IT !!

Andrew Christian is a top notch online company. They make good stuff of which I have mainly their thongs.....many thongs. They are very comfortable and great quality. If I ever have an issue they are swift with a resolution that pleases. I hope they will start to make more bright coloured thongs. Again, I love Andrew Christian and will continue to buy much more.

Fast shipping, Good prices, Sexy clothes, and the customer service was fast and helpful

My first Customer Service experience was when I ordered items and forgot to apply the discount code to my order that was advertised on the website. I immediately realized my mistake after I hit the submit button. I immediately emailed Customer Service asking if they could apply the code to my order, not realizing that my credit card had already been charged for the full price. A Rep emailed me the next day advising they have issued a credit back to my credit card for the discount amount I was entitled to. I was ecstatic! My 2nd experience was when I received a text advertisement stating I could take advantage of a one day only 40% off with the special code. Unfortunately, the code did not work so I didn’t place the order. I emailed Customer Service and they responded back, being apologetic, and offered me a new code, now being 50% off. I received my sexy item at a cheap price! Any questions?!!!

Reached out for an issue that I created by mistake and Chris Yoo (VP of Marketing) and Mark in Customer Service helped right away and investigated what I did wrong and fixed the error. Have always loved the products and certainly appreciate customer service being top notch! Thanks and I will continue to support the business.

Kind of surprised to see so much negativity here. I’ve been buying direct from AC for 6 years now. I order a lot online, try on for fit, color, comfort, and then return what I don’t want. Lately less has been fitting but that’s on me and not the company. AC has always been very easy to work with on their automated side but their direct customer support line is superb. Not only efficient but empathetic as to whatever your experience or concern may be. Recently I placed an order that ended up at my old address and was returned to sender. It’s been crazy busy for me lately but it took about 6 weeks to figure out what happened and then maybe another month to call. The rep got me my refund, attempted to locate the exact same order, and failing that gave me a solid discount to place a new order. That kind of service sticks with you as it wasn’t their fault it went to the wrong address. Thanks for giving this guy a chance to feel sexy, naughty and within my budget AC!

I had placed an order reflecting a 30% discount and moments later received a similar email with a 40% member discount. Robert was able to put my mind at ease and refund the 10% difference within a matter of minutes! Talk about a speedy resolution!

I’ve been buying from Andrew Christian since 2006. The designs are great and the underwear is comfy too. I was shocked to see how many negative reviews there are but then again, most people only write reviews when they have something negative. I would recommend you take these with a grain of salt because for the most part they seem to be having an issue with the shipping company, not the quality products. COVID-19 has jacked up delivery times. Personally, USPS, FEDEX, DHL, and UPS has lost or severely delayed getting my items. Recently UPS sent my AC order to my old address and then the order was sent back. I dreaded having to contact AC about it but they were so helpful and really nice about it. They resent the package and it arrived this time after I had to call UPS again. I have purchased so much over 15 years and this is the first time I had an issue and it wasn’t their fault. I’ve seen some complaints about prices. They aren’t bad because you’re paying for quality and sex appeal...if you have an issue paying $20 for a jock, then stick with your Hanes or Fruit of the Looms.