Matthew M.
Worst AC Customer service
Emails from Mark@ AC Customer services, issue is that yet again AC have changed their Merchant again and now I've been overcharged for shipping. Last months order was £17.43 and this month due to your billing system being £30.62 no difference same order monthly subscription. You seem to not have a clue in the maths here. Refuse to refund so going to have to report it as fraud and you lose me as a long standing customer.
Response from Andrew ChristianDec 14, 2021
Hi Matthew! Thank you so much for reaching out regarding this matter. We here at Andrew Christian, sadly, do not have control over the cost of duties and taxes. These fees are calculated by your local municipality and will fluctuate from month to month. These fluctuations are not due to Andrew Christian or the carrier that we use. We are so sorry that this is impacting your monthly orders and do hope that you understand that this cost will vary monthly based on the current rates when the order is placed. If you do require assistance or would like to pause your subscription until these cost fluctuations become a bit more stable, please do email our Customer Service team at [email protected] and we would be happy to help!