Since 1976, it has been our pleasure to serve the flooring needs of southern Delaware. We offer the largest selection in the area as well as excellent service and installation. We provide free measurements and same day or next day estimates, and many of our products carry the Beautiful Guarantee--if you aren't happy with your floor for any reason, we'll replace it at no cost.
Anderson Carpet One Floor & Home (andersoncarpetone.com) has 117 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing117 approved reviews, newest moderated first
NANCY
Excellent staff and high quality work - They worked hard to match our choice of hardwood flooring, while respecting our budget. I would use their services again and would recommend them to others.
Response from Anderson Carpet One Floor & HomeNov 10, 2017
Nancy, thanks for the great review!
NANCY
Great customer service. They guide you but give you time to look at colors, fabrics, etc without pressuring you into commiting to a quick sale. Love the selections
Response from Anderson Carpet One Floor & HomeNov 10, 2017
Nancy, we always strive to provide our customers with great service. Thanks for taking time to write us a review!
SCS
We were completely satisfied with the entire experience from working with the sales staff in picking out the carpet all the way through the final installation. We would definitely be a repeat customer when the need arrises.
Response from Anderson Carpet One Floor & HomeNov 10, 2017
SCS, thanks for making us your number 1 choice! We are looking forward to working with you on your next project!
Keith S.
We have had multiple, costly problems due to poor installation, and Anderson now refuses to deal with us. I have an e-mail from the President of Anderson Carpet One telling me that our problems are “incidental and unrelated” to the installation. Several months after the installation, our powder room toilet began to leak from the base of the toilet. A plumber found that the toilet had been improperly re-installed by Anderson after the flooring was put down. The toilet had been installed using the old wax seal (or was not properly seated on a new one) and was not re-bolted to the flange, allowing a leak to form gradually over a period of months. This repair cost us $180. Anderson refuses to accept responsibility, saying it’s been too long since our installation and so therefore can’t be their fault. Our toilet didn’t leak for 20+ years, then got removed and reinstalled by Anderson, and then leaked within 3 months. And yet, the problem is “incidental and unrelated”? Around the same time, we got a new dishwasher. Unfortunately, the old dishwasher could not be removed normally because Anderson had installed the floor boards so that they partially covered the feet of the dishwasher, requiring a much more difficult and costlier removal. The appliance installer said he had never seen a floor installed so carelessly. Anderson's installer left food trash behind after the installation (which they admitted when questioned), and had to come back twice to repair the threshold where the kitchen meets the carpeted dining room.
Response from Anderson Carpet One Floor & HomeOct 23, 2017
Hello, Keith. We are fully aware of your complaint and we’ve already refunded you $200. In regards to any problems that have arisen since our installation was complete in May 2017 please refer to the disclaimer on your invoice (from Carpet One customer service general terms and conditions), which reads: “Anderson Carpet One disclaims all liability for incidental or consequential damages resulting from the use of or any defects in the goods, delay in performance or otherwise arising out of the sale or installation of the goods.” Our Installation Guide brochure, under the section Unavoidable Circumstances, directly refers to existing appliance heights in the case of your dishwasher. Additionally, as this is a rental unit, this property would not have any implied or expressed warranties because of manufacturers’ and industry exclusions. We take great care with all of our installations and pride ourselves on our superb craftsmanship and customer service.
KEITH & J.
the round carpet is flat on some sides and we will need to turn it so that the roundest part will be in the most visible area of the floor. the largest carpet in the great room is 7" from the wall on one end and 4 " from on the other. this will also need to be corrected as the line of carpet is narrowing as it moves down the room.
Response from Anderson Carpet One Floor & HomeSep 7, 2017
Hello, Keith and Jeannie. This is concerning for us to hear because we always want to give the best experience possible. Would you mind giving us a call at 302-227-3244 so that we can discuss any questions or concerns you have? We look forward to speaking with you.
WILLIAM & MARY C.
Very professional, prompt, reliable, great choices of flooring, customer service, etc. Truly a very pleasant experience. Very satisfied with two jobs they did.
Response from Anderson Carpet One Floor & HomeAug 31, 2017
Thank you so much for taking the time to share this review, William & Mary. We're glad to hear that working with our team made your experience so great! We hope you enjoy your new floor!
SHERRI
They worked with my schedule and did a great job installing my carpet.
Response from Anderson Carpet One Floor & HomeJul 18, 2017
Thank you for the kind words and review, Sherri. Please don't hesitate to let us know if you need anything else.
KEN
I was very pleased with whole process from selecting materials to having the installation done right the first time. Great company to work with!
Response from Anderson Carpet One Floor & HomeJul 18, 2017
Ken, thank you for the kind words and for trusting us with your flooring needs. Enjoy your new flooring!
