Anderson Carpet One Floor & HomeReviews of andersoncarpetone.com

Response from Anderson Carpet One Floor & HomeFeb 7, 2019

Hi Stu, As you are now aware, the salesperson failed to inform you upfront that custom cut padding orders must be paid in advance of pick-up so unfortunately the padding was not ready when you expected it. Once we spoke with you and explained what occurred, you were incredibly grateful for the explanation and even more surprised and delighted when we delivered the padding to your door for free, refusing to accept payment. We are so grateful for your business and the second chance!

Response from Anderson Carpet One Floor & HomeOct 23, 2017

Hello, Keith. We are fully aware of your complaint and we’ve already refunded you $200. In regards to any problems that have arisen since our installation was complete in May 2017 please refer to the disclaimer on your invoice (from Carpet One customer service general terms and conditions), which reads: “Anderson Carpet One disclaims all liability for incidental or consequential damages resulting from the use of or any defects in the goods, delay in performance or otherwise arising out of the sale or installation of the goods.” Our Installation Guide brochure, under the section Unavoidable Circumstances, directly refers to existing appliance heights in the case of your dishwasher. Additionally, as this is a rental unit, this property would not have any implied or expressed warranties because of manufacturers’ and industry exclusions. We take great care with all of our installations and pride ourselves on our superb craftsmanship and customer service.

Response from Anderson Carpet One Floor & HomeAug 11, 2016

Hi Kathy, while we're happy to hear you enjoyed working with our sales team, we definitely want you to be happy with the installation as well. We'd be happy to discuss your concerns further and see if there's anything we can do to help. Please give us a call at 302-227-3244 if you wish to discuss this further.