Groenen J.
notable services at reliable charges
notable services at reliable charges. Outclass customer service.
Since 1976, it has been our pleasure to serve the flooring needs of southern Delaware. We offer the largest selection in the area as well as excellent service and installation. We provide free measurements and same day or next day estimates, and many of our products carry the Beautiful Guarantee--if you aren't happy with your floor for any reason, we'll replace it at no cost.
Anderson Carpet One Floor & Home (andersoncarpetone.com) has 117 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Groenen J.
notable services at reliable charges. Outclass customer service.
SHARON
They were nice but did not deliver when they said they would.
JONI
There was a necessity to have it done within 3 weeks. I was promised it would be done in time, but it wasn’t. The contract did not indicate a necessary time frame. I had to call to expediate the process
KEITH & J.
the round carpet is flat on some sides and we will need to turn it so that the roundest part will be in the most visible area of the floor. the largest carpet in the great room is 7" from the wall on one end and 4 " from on the other. this will also need to be corrected as the line of carpet is narrowing as it moves down the room.
Response from Anderson Carpet One Floor & HomeSep 7, 2017
Hello, Keith and Jeannie. This is concerning for us to hear because we always want to give the best experience possible. Would you mind giving us a call at 302-227-3244 so that we can discuss any questions or concerns you have? We look forward to speaking with you.
Carol
While some tried to make the problems right, one employee in particular (and he knows who he is) had an attitude that bordered on rude while working in my home trying to correct the issues. We should not have had to deal with that.
Response from Anderson Carpet One Floor & HomeSep 16, 2016
Hi, Carol, thank you so much for bringing this to our attention. We pride ourselves on providing the friendliest and most professional customer service possible, so this is something we definitely don't like to hear. If you'd like to give us a call at 302-277-3244 we'd be glad to see what we can do to help make things right. Thank you.
Jackie C.
We had hardwood flooring installed in living room. We are very pleased with quality of flooring and excellent installation. We also had linoleum installed in bathroom. The flooring is very difficult to clean. The installation was extremely poor. Many bumps, demarcations and uneveness due to grout type leveler that was placed underneath to supposedly make the floor smooth.
Response from Anderson Carpet One Floor & HomeAug 4, 2016
Thank you for taking the time to give us your feedback. Our goal is to provide the customers with a great experience from start to finish and while we are thrilled you loved your hardwood installation, we are sorry to hear the vinyl did not turn out to your expectations. Please call our store and we would be happy to communicate with you on the matter. We hope we can resolve these issues and that you will consider working with us again in the future.