Anderson Carpet One Floor & HomeReviews of andersoncarpetone.com

Response from Anderson Carpet One Floor & HomeJul 5, 2018

Hi Nancy, we are very sorry to hear this because at Carpet One, we strive to give the best experience to all customers from start to finish of a project. Would you mind giving us a call at (302)2273244 so we can look into this further? Thank you.

Response from Anderson Carpet One Floor & HomeAug 22, 2016

Hi Jean, thank you so much for taking the time to bring your concerns to our attention. We pride ourselves on offering friendly and helpful customer service at all times, so the experience you have described is certainly something that we would certainly like to look into further. Please give us a call at (706) 778-7890 so that we may further discuss your recent experience. Thank you again, we look forward to speaking with you soon.

Response from Anderson Carpet One Floor & HomeAug 4, 2016

Thank you so much for sharing your feedback with us. We fully guarantee all of our installations and handling claims, if need be, is one of the many reasons why hiring a full-service firm is in the customer's best interest. When a customer purchases special order material from our store, Carpet One policy is that material is paid in full and non-refundable and the customer and his/her designated outside installer assumes responsibility for inspecting upon receipt his/her goods. Manufacturers will not honor claims against defects if the material was installed (industry-wide policy). Refer to Joy Carpet policy: http://www.joycarpets.com/images/uploads/specs_warranty/Installation_Instructions_-_Patterned_Broadloom.pdf. If you had hired us full service, we would be the responsible party for missing the defect prior to installation and would have replaced the material and eaten the cost. However, as you stated, you hired an outside contractor who did not represent our company during your installation. Please refer to the attached Carpet One policies: http://www.carpetone.com/policy. We are very sorry for your experience and would love the opportunity to earn your full service business in the future.