Ashley R C.
We did a move recently
We did a move recently. We unfortunately used a broker who sent us this moving company. So don’t use emerald logistics - especially Courtney OR this company! We spoke with the broker we spoke with the moving company. We let them know how much square footage of our house is. We had quite a bit of stuff due to our large homes and shop. We also had two large safes. We gave all of them the information that they asked, including height, weight, and location. Courtney gave us one quote and when the logistics department called for an inventory list they doubled our original pricing They assured us that moving help was gonna come before the semi truck so they could package all of our belongings and then load them on the truck. The truck showed up at 11 and nobody came until 2 PM and they only had 2 to 3 helpers. Two times helpers walked off the job due to personal conflict. Neither one of my CDL drivers spoke very good English nor does anybody at this company. They were not prepared with the proper amount of movers that we were told they would have. They did not have the proper equipment to move our safes. They added on an additional $15,000 when they arrived at our house. They could not get labor nor planned on bringing more labor to help with this move let alone moving the safe. They did not contact a Safe company like most of our moving companies due. They wanted to try to move my safe on safely and I told them they did not have the equipment. The manager came back the next day and he had no help to move the Safe and requested that I look around even though I paid them to do it. Four days later everything was loaded up in the vehicles. That morning five local boys told the manager they would come over and move our Safe. They did a great job minimal damage to our house. This moving company tried to break our contract and add on more fees twice after the third price change stating it had to do with the safes, even though they decided to charge us initially per pound, that was gonna be the extra cost. They are not reliable. When our stuff got to the house overall our items arrived in good shape however we have multiple damaged items on both homes and on furniture. We have tried to call them for over a week to make an insurance claim with them and they will not call you back. So at this point, we are moving forward with legal counsel. Don’t ever use them they will not be prepared.
Response from Anapa MovingJul 17, 2025
Hi Ashley, We’re truly sorry to hear that your moving experience did not meet your expectations, and we appreciate you taking the time to provide detailed feedback. It’s never our intention for a customer to feel misled, unprepared, or unsupported during such an important process. We understand how frustrating it must have been to experience delays, miscommunications, and changes in pricing—especially on a complex move involving large items like safes. While we often work with brokers to provide services, we aim to deliver consistent, transparent, and professional support to every customer regardless of how the booking was made. We’re also very concerned to hear about the lack of follow-up regarding your damages claim. That is not the standard we hold ourselves to. Please reach out directly to our customer care team at [email protected] or (786) 730-0007 so we can resolve this for you as quickly as possible. We are reviewing your case internally to see where communication or planning may have fallen short, and we are taking your feedback seriously to prevent this kind of experience in the future. Sincerely, Maria Customer Experience Team Anapa Moving, Inc (786) 730-0007