Anapa MovingReviews of anapa-moving.com

Response from Anapa MovingJul 17, 2025

Dear Mr. Chandler We’re very sorry to hear that you feel this way about your experience. We take all claims of damage, overcharges, and customer service concerns seriously, and we’d like the opportunity to better understand what happened. While moving heavy items like safes can require specialized equipment and additional planning, it’s our goal to communicate those details clearly and handle every move with care and professionalism. We’re also aware that emotions can run high during stressful transitions, but personal attacks toward our team members are not something we take lightly. We always strive to treat our customers with respect — and expect the same in return. We’d appreciate the chance to look into this further. Please reach out to us directly at (786) 730-0007 or [email protected] so we can review your file and work toward a fair resolution if anything was mishandled. Sincerely, Maria Customer Experience Team Anapa Moving (786) 730-0007

Response from Anapa MovingJul 17, 2025

Hi Pat, We're truly sorry to hear about your experience and are especially concerned to learn that you felt disrespected and unsupported during your move. No one—especially not someone moving later in life—should feel abandoned, unheard, or mistreated in any way. We take your feedback very seriously, particularly regarding the missing items, the lack of proper documentation, and the way your claim was handled. This is not the standard we hold ourselves to, and we regret that your move did not reflect the care and professionalism we strive to provide to every customer. We’d like the opportunity to review your case more closely and see what more can be done to make this right. Please contact us directly at 7867300007 so we can ensure your concerns are fully addressed and investigated. Your trust matters to us, and we're committed to learning from this and doing better for our customers moving forward. Sincerely, Maria Customer Experience Team (786) 730-0007

Response from Anapa MovingJul 17, 2025

Dear Timothy! We appreciate your feedback and are happy to hear you were satisfied with the efficiency and professionalism of our team. It’s great to know everything was packaged thoroughly and on time. Thank you for the recommendation — it means a lot to us! — The Anapa Moving Team

Response from Anapa MovingMay 20, 2025

Dear Zerene Kahan, We’re truly sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to respond. First and foremost, we would like to clarify several important details: Truck Capacity and Volume: We based our logistics on the estimate provided by your broker, which indicated approximately 2,593 cubic feet. This is why we arrived with two trucks and four movers — to ensure that we were fully prepared. It’s important to emphasize that we charged you exactly the amount that was quoted to you by the broker — not a cent more. Payment Terms: As clearly outlined in the signed agreement, payment is required in full prior to unloading, which is an industry standard and a contractual obligation. The payment method was also chosen by your mother from the available options. No one was “forced” to do anything — everything proceeded strictly according to the agreed terms. Customer Service and Inspection: Once we were made aware of your concerns, we immediately dispatched two of our agents from Seattle to Las Vegas at our own expense to conduct a thorough on-site inspection — because we take all complaints seriously. A few items were indeed damaged, and we’ve already arranged for professional restoration and repairing services at no cost to your mother. Some furniture had scratches or tears, and we offered a cash compensation of $5,500, despite the fact that the entire job earned us less than $9,000. We were — and still are — willing to cover more than half of the total revenue from your move in good faith. Fortunately, our agents were also able to locate some of the items previously claimed as missing during the inspection. Missing Boxes: We conducted a full audit using our warehouse surveillance footage, which confirms that every single item and box we picked up was also delivered. We have verifiable video evidence of this. Furthermore, your mother signed off on the delivery with the driver after inspecting your belongings — no mention of missing items was made at that time. Claims about missing boxes were only raised days later, which contradicts the signed paperwork and original statements. Electronics: The computer, TV, and printer you mentioned show no physical damage whatsoever — no dents, cracks, or impact marks. We cannot be held responsible for the internal functionality of electronics that were delivered without a scratch. Holding us accountable for devices that don’t turn on, despite being visibly intact, is simply unreasonable. We are still open to a reasonable and fact-based resolution, but we must also protect our team and reputation from statements that misrepresent the truth. Our records, documentation, and security footage all confirm that this job was completed professionally and responsibly, with follow-up care that went above and beyond industry norms. Sincerely, Max Baumeister Customer Relations Anapa Moving, Inc

Response from Anapa MovingMay 20, 2025

We take accusations like this extremely seriously — especially those involving theft or criminal behavior — which is why we need to be very clear: We have no record of any customer matching the details described in this review. For that reason, we flagged this review with Trustpilot as unrelated to our company and requested its removal. In response, Trustpilot contacted the reviewer and requested documentation to verify their identity and experience with us. As we expected, no evidence was provided. Yet for reasons unknown to us, Trustpilot has chosen not to remove this review, despite the lack of verification. Since we are not allowed to contact the reviewer directly, we are using this reply to inform our existing and potential customers that we strongly believe this review to be fake and misleading. We are a licensed and insured moving company that handles every job with care, transparency, and accountability. Allegations of stolen or vandalized property are not only completely unsubstantiated in this case — they are also damaging and defamatory. We remain committed to helping real clients with real concerns. If you are an actual customer with a legitimate issue, we urge you to reach out directly — and we will respond promptly and thoroughly, as we always do. Sincerely, Max Baumeister Customer Relations Anapa Moving, Inc

Response from Anapa MovingJan 28, 2025

Dear Rob, Thank you for sharing your experience with Anapa Moving, Inc! We’re thrilled to hear that our team provided timely and professional service throughout your move. Our goal is to make every move as smooth and stress-free as possible, and it’s wonderful to know you appreciated the communication and care we provided. We’re grateful for your kind words and for choosing us to handle your move. We are happy that our open-minded, hard-working and efficient movers have helped you to move. Best wishes in your new home, and don’t hesitate to reach out if you ever need assistance again!