Caroline M.
Moved from FL to HI - military PCS
Moved from FL to HI. I knew it would be a long move but ended up taking 3 extra weeks to revive our boxes, desk and a dresser. The dresser was misplaced and had to be delivered a day later, when I got it the knobs were missing and there were leaves on it? The leaves threw me off. The safe shipping company and men who packed it up were saving grace as they were kind and communicated alright. PS for Military moves - although the representatives will say they work with PCS moves they don’t🤦🏻♀️. This was our first PCS move and we were supposed to get reimbursed but the company IS NOT one of the companies that work with military. This was our first move and figured that out the hard way.
Response from Anapa MovingJul 17, 2025
Hi Caroline, Thank you for taking the time to share your experience. We’re sorry to hear about the delays, the missing knobs on your dresser, and the overall stress you encountered during your move to Hawaii. We know how important it is—especially for a PCS move—for things to go smoothly, and we regret that we fell short in meeting your expectations. The detail about the leaves on your dresser is certainly concerning and not something we ever want to happen. We’re also disappointed to hear there was a misunderstanding regarding our ability to support military PCS reimbursements. While we do assist military families with moves, we are not currently part of the DoD-approved carrier network, and we apologize that this wasn't made clearer upfront by SafeShip. We’re glad to hear the packing crew provided a more positive experience — we’ll make sure to share that with the team. If you haven’t already done so, please reach out to us at [email protected] or (786) 730-0007 so we can discuss the missing hardware on your dresser and look into possible reimbursement or a claim. We truly value our customers — especially military families — and are committed to improving clarity, reliability, and communication moving forward. Sincerely, Maria Customer Experience Team (786) 730-0007



