AmTrust Financial ServicesReviews of amtrustfinancial.com

Amtrust is disgustingly greedy and operates their business in a repulsive manner. I obtained a business insurance policy from them in 2022, only to be hit with an audit demanding $51,000 in premiums. Despite faithfully paying $500 per month, they insisted I also insure my contractors, even though they are contractors for a reason. My business had no issues, no disputes, and no one filing claims against me. The agency I worked with, Newfront, is equally terrible and conveniently failed to mention the premium audits before I signed the contract. I have disputed the audit, but they refuse to provide a clear explanation for this exorbitant premium. I have involved a lawyer in this matter. This company is utterly atrocious, incapable of effective communication when they demand over $50,000 from me. I will never use them again. Stay as far away as humanly possible.

This company have left me for over 14 weeks without any contact. I have small children and no washing facilities for them. Would never recommend to anyone, worst service I have ever had to deal with.

Should be investigated on many levels - Amtrust were the insurance company who insured thousands, over 15,000 legal cases as a no win, no fee ATE (After the event insurance) - the Solicitors involved in the cases (Pure legal) went into administration, Pure legal took their legal fees through Novitas loans and all cases should have been covered under the insurance premium taken out with Amtrust - Amtrust have refused to pay out on the insurance of all these thousands of cases, leaving all these people with the defendants court fees to pay and a loan in their names. Many of these cases are year's old and people only just finding out that the cases have not been paid out and interest being added to all the costs, leaving some people legally obliged to pay tens of thousands of pounds, allot elderly people. Amtrust are now in a huge legal battle with Novita's and the Indemnity insurance for the closed down solicitors. They did not blink an eye when they carried on taking all the premium payments and continued to do so but refused to pay out based on a small print following of a procedure with them and the solicitors they were working with and the common man they should have been protecting.

I bought caravan insurance through this firm using a third party, and after our Caravan was stolen 9 weeks ago we are still waiting to hear anything from them, not one phone call or email with an update on our claim, we are totally in the dark and have now cancelled 3 trips away due to the lack of communication, it is now affecting our mental health and the worry and anxiety is starting to be a problem. I have never had a worse service in my life.....very poor UPDATE 13 WEEKS NOW AND NOTHING SORTED not even a phone call😡😡😡😡 Yes very easy to buy insurance from them when they are taking you're money but try making a claim and they don't want to know....avoid like the plague. UPDATE WATCH DOG NOW CONTACTED AS THIS IS GETTING RIDICULOUS 14/06/2023

Scam scum company that should not be in business - will take your money, double charge you, then audit with additional charges sending to a collections company. Never would recommend this company. Use other options

They refused to send an itemized bill to my fiancé… after they double charged him. 100% theft. Do not use!!! They will take your payment multiple times and then ignore you when you ask for a receipt. We dropped them quickly!!!

Avoid this company! I made a simple insurance claim for storm damage over three months ago, and they have still not even processed the paperwork. Every time I ring they say they have a backlog of claims to get through and that they will prioritise my claim - this is to fob me off, because nothing ever happens. The original water damage has now worsened because of their unwillingness to deal with my claim. I am frustrated and angry, and will have to make a complaint to the financial ombudsman as a last resort.

I have just had a reply from Am Trust to a complaint I made in December, about the service I received from them. It was a complete waste of time, however I didn't expect anything less, so I wasn't disappointed. But you will be if you ever need them.