AM Home Delivery & Trucking CoReviews of amtrucking.com

AM TRUCKING were supposed to delivery a washer and take away the old one and install the new one. THEY NEVER INSTALLED THE NEW ONE! THEY NEVER TOOK THE OLD ONE AWAY! THEY STOPPED TAKING MY CALLS, TERRIBLE SERVICE

I had no problems with the drivers. The issue I had is with the logistics manager Kevin Moreno. I placed an order from Appliance Connection on August 3rd of this month. I was informed that the item I purchased was to be delivered between August 20 and the 27th. I was issued a tracking number which showed a confirmation of the order and date of August 3rd, August 12th order picked up, and August 18th delivered at the terminal. After the 18th Nothing more on the tracking system. On August 24th I became concerned because I heard nothing with regards to the delivery date to my home. I called customer service, and spoke with April. She informed me that AM should had called me on the 18th and set up a date for delivery. She apologize for the error and stated that she will set a delivery date. As we spoke she stated that they where having problems with their phone system, and took my phone number just in case we get disconnected. Before she was able to give me a delivery date we got cut off. I waited approximately 20 minutes, and never received a call back. At this time I spoke with Grace from Appliance Connection and informed her of my frustrations. She informed me that she will reach out to AM and get back to me. A short time later I received an email from Kevin Moreno which stated my item will be delivered at my home on August 27th between 4pm & 8pm. Shortly after that email I received a text to confirm date and time which I did. I changed my schedule to make sure I was at home for the delivery. On August 27th I waited patiently for the delivery. I kept checking the tracking service to follow my delivery, and it still had the August 18th date, and nothing else. The tracking service was useless. Amazing 2020, and your logistics manager can’t even figure that out. At approximately 7:15 pm I called AM customer service and asked where the delivery person(s) where, and when will they be at my house. He looked into it and told me that they were running a little behind, and they should be at my house between 9pm & 10 pm. I was not happy, but understood that maybe they had some problems, and continued to wait. Again not sure where Kevin was with regards to the delay issues. I’m sure he knew his truck drivers where running late a lot earlier, and could have reached out to me instead of me having to reach out to customer service to find out what was going on. Now the icing on the cake. I received a call from Kevin at approximately 7:30pm. He informed me that he is the Logistics manager. He has the nerve to tell me that the delivery person(s) will not make to my house tonight, but will be at my house tomorrow (August 28th) between 7am & 11am. I said to myself, this the logistics manager? One half hour before the order was supposed to be delivered originally before I spoke with customer service, and they told me by 10pm, he tells me it not going to be delivered. I was shocked. I explained to him I had change my plans to be available for the delivery, and now at 7:30 pm you want me to try to rearrange my plans to be available tomorrow. I couldn’t believe how oblivious this guy is to reality. Anway, he told me that he will see what he could do, and call me right back. I’m sure you guessed it already, he never did. Just left me hanging. What a coward. At this point I tried calling several times and he never answered. I left a voicemail, and no reply. Now I’m not sure if the delivery will be at 10pm, or if I have to reschedule for another date. Unbelievable. August 28th At approximately 6:45am I received an automated call which stated that the delivery person(s) will be at my house in 20 minutes. I couldn’t believe it. You think the logistics manager Kevin would have called me back the night before to let me know. Clearly he is in the wrong position. Fortunately I had not left for work, and was able to be there to receive the item I ordered. After I received the order, and the drivers left, I called Kevin Moreno to express my frustration with regards to how he handled this situation. Of course no answer, so I left a voicemail even though I know that I won’t get a call back. Very unprofessional, but I’m sure he knows that already. I know now that when I did my homework on Appliance Connection and found them to have good ratings, I should have dug deeper to see who shipped for them. Won’t make that mistake again.

Appliance Connection hired this company to deliver and install a dishwasher at my home. Charged $170 to install. Within an hour of installation, my kitchen faucet slowed to a trickle. Called Appliance Connection; they said to call AM Trucking. Called; no response. Filed a claim on line. Got an auto response that I must send a notarized claim by registered mail within seven days. Still no water. Back and forth with Appliance Connection and AM Trucking. Another auto response saying my claim must have been made within 3 days instead of 7. I finally hired a plumber to fix it. Terrible company.

My product has been sitting at their delivery terminal for a week. I have emailed and called and there has been no effort on their part to return emails or calls. I ordered my appliance on 7/14/20, item was ready to pickup on the 7/27, they picked up on 8/6/20. Slow to pick up and really slow to deliver. How would they like it if this happened to one them?

Am trucking is the worst delivery company ever. They lie and are grossly incompetent Especially Oswaldo. Do not use. I usually don’t write reviews but for them I made an exception

AM Trucking is the worst carrier I have ever dealt with in my 7+ years of procurement. They have had product for over 2 weeks and will not schedule delivery. Respond times are ridiculous, exorbitant hold times, no follow up. A complete joke! Never use this carrier!!!!!

Tl;dr AJ Madison took my order for a fridge and brushed their hands off of the affair, throwing me to this incompetent delivery company. I purchased a fridge on July 7. Since there's a pandemic going on, I was fine with it being shipped out on July 20. They said the delivery company, AM Trucking, will contact me via email/phone at least a day prior to delivery date to confirm. It seemed weird to have everything up in the air like that, but I figured it was because of the pandemic. By July 30, I heard nothing. I called AJ Madison, was put on hold for almost an hour, then was hung up on. I sent them an email asking about it instead. They told me to contact the trucking company since they couldn't do anything. On July 31, a Friday, an email miraculously appeared from AM Trucking, asking me to confirm the delivery date on the morning of August 4 or else it'd be canceled. I'd be working 4 hours away in another state at that time. I called AM Trucking, was on hold for more than an hour. The automated voice said, Hang up and we'll call you back at the order your call was received. I did that when I was the 12th person in line, and called them again after 40 minutes of waiting. Put on hold, got in line, etc etc again, and still didn't get a call from them at all. I finally got to a lady who said she'd put in a request to change my delivery time to afternoon of August 4. She said AM Trucking would contact me on Monday August 3 to confirm. On Monday August 3, I called AM Trucking at 9:30 am to ask about a new delivery time. I had to wait an hour. The rep said they'd send me an email in the afternoon. I called them again at 5 pm after getting nothing. I had to wait 45 minutes, was a couple seconds late to answer the call when someone picked up, and got hung up on right after they bothered to say hello once. Got back in line for another half hour, already sick of it. The rep said the manager did not response to my request. I'd have to accept the delivery for morning August 4, when I'd be out of town, or live without a fridge until August 10. After I explained to her that it'd be difficult for me to cut my business short and drive 4 hours in for an 8 am delivery, she said my slot would most likely be 10 am. I had no choice but accept. Two hours later, I got a call from the delivery guy telling me to be there at 7:30 am because I'd been bumped to their first stop in the morning. And again, I had no choice but to accept. I am sick of AJ Madison and AM Trucking. They are unresponsive and need to be pursued relentlessly to give answers that should have been clear in the first place.

HORRIBLE! HORRIBLE! HORRIBLE! Their "customer service" and tracking are less than helpful. Their website does not even list or provide links to or names of any people. There telephone service is worthless - I have called numerous times, each time been put on hold for over an hour - when my turn comes up - it never switched me over to an agent - it just disconnected me - each time. I tried their "call back"feature - that never worked. I sent them emails "for faster service" that also never worked. I tried to search for contact information for people and executives inside the company to contact - did not find any. Tried to contact Martin Davis, CEO AM Home Delivery & Trucking, Inc. - no success there.