AM Home Delivery & Trucking CoReviews of amtrucking.com

If I could give 0 stars I would. We ordered an appliance the beginning of September. It was shipped less than a week later and the appliance was in stock. It was lost and found in your warehouse more than a month later. You were supposed to have delivered last week and finally last night, but got a call saying it would not be delivered until 7 am this morning. Just got another call (7:15 am) that they are coming, but they don’t have an install guy on the truck. We paid for an install. How do you stay in business with such terrible service?

Not really good, I got my furniture. I paid extra for unpack and assembly. However, they left all boxes in font of my house. Who they expecting to take all Big empty boxes?!?!?

Worst deliver and trucking company... don't know why anyone would be using it... in this case AJ Madison did. Claimed my product was on its way... estimate date kept pushing out, and tried to contact the company many times and no response (voice message, request for call back, finally reach a rep and the rep just say we will call you back). Terrible. wasted so much time. They kept telling you to email them for quick response... zero response at all. Worst company. & matthew@amtrucking even says to email him directly so can respond quickly... but nothing ever got responded. no update and I'm still waiting for my dishwasher. AJ Madison is also non-responsive... terrible companies work together I guess.

This is the worst delivery company on the planet. They have canceled three times knowing full well they had no intent to deliver. I have notified BBB and the consumer protection agency and issued a dispute with the merchant, Goedecker’s, which is just as bad. Do not buy from a company that uses this outfit.

I ordered washer/dryer from appliance connector who uses AM Home Delivery for shipping. Ordered Aug 16th because they were in stock and estimated delivery was Aug 23. It is now SEPT 21 and I STILL don't have them!!! A month late and counting!!! OMG... Just deliver it to my driveway. I don't even need them to install. OMG..

Beware beware beware! Although my purchase was met with glowing excitement and flowery email confirmation, I did not experience what I had hoped would be a different outcome then so many people with Brooklyn Kayak company (BKC). I ordered my kayak the tandem 14 foot pedal drive on June 23, 2020. As noted elsewhere by other customers, I was advised of COVID delays in shipping and back order status right from the start. None of this surprises me considering that even Amazon with its two day prime shipping can’t get it done. As time went on I eventually got a delivery estimate from AM trucking. That estimate indicated the kayak was coming from California and that it was 4 to 6 weeks from being delivered. The AM trucking delivery estimate 8/17-8/24 came and went. I then received notification that 8/27 the kayak would be delivered. Fortunately I would be home for that delivery. During the day I heard the sound of a truck and access door being closed. I went to the front porch to find the two delivery guys heading for the truck which was running and the kayak lying in the grass. I stopped the guys with the intent to ask them to help me move it, But I then noticed of the three pieces that were supposed to be delivered, only the Kayak was there. The pedal assemblies made up the other two items which were supposed to be delivered with the kayak. I ask the delivery people where the other two pieces were and they said in their best English that this was all they had. I said no, that there was supposed to be three pieces according to the email invoice. They then said something in Spanish and headed for the back of the truck, opened it, rooted around and came out and told me there was nothing more. I asked them for the delivery invoice so that I could notate the missing pieces and they said no paperwork only electronic. I did ask to speak with their shipping manager but they refused. I demanded they get in touch with someone to explain why there is only one parcel. Then one of them waved his arm, then with the other one and then up into the air and said something in Spanish. It was at that time that they picked up the kayak and headed for the truck. I told them I was calling the police which I did after they mocked me and said “go ahead”. They were able to get the kayak by me and onto the truck tailgate. Then one of the individuals dropped the kayak rudder end onto the pavement. They continued to load the kayak back into the truck. I realized that they were going to get in the truck and leave with the kayak that they had just stolen after delivery. I went to the front of the truck and was going to sit in the truck but then decided because I was on the phone with the 911 dispatcher to take the keys to the truck so they couldn’t leave before the police got a report. I can see now why people are so upset with the shipping company and cannot believe that BKC continues to use them. Too many people have commented about bad experiences and it looks like mine might be one of the most interesting. It appeared that the Kayak was in good condition but I only got to view it through plastic. I do not know where the other pieces were and they (AM trucking) took the kayak. I had no idea of knowing any potential damage they might’ve created when they dropped it. Bottom line is I should’ve had the police charge them with theft. The long and short of the story is that BKC, specifically Isaac, refunded all of my money except for a $200 charge for shipping. The invoice clearly says shipping is free and this is one of their claims for potential customers. It doesn’t appear in my case that they are going to provide a full refund. It appears BKC is trying to claim that I exercised the 14 day return policy. I did not have any say in the matter whatsoever since the delivery people removed the kayak from my possession. In hindsight I have reviewed my camera footage and realize that the delivery people were looking for missing pieces before they headed for the truck to leave when I first came out. It is quite clear that they opened up the back of the truck after they had shut it the first time went in and one of them was lifting up the plastic on the kayak as if to look for something. I’m positive that they realized there were more pieces missing and we’re trying to just leave without anyone catching them. While on the phone with Nick at BKC immediately following this horrid delivery gone bad, he surmised and I agree, that they were in-fact trying to leave without getting confronted about the missing pieces. I would advise caution if you were dealing with BKC and they intend to use AM trucking company. Expect the worst, because that is probably very true for more than not. Unfortunately I did not do my due diligence before making the purchase, I waited until it seemed a bit odd to be taking so long for delivery.

This is the worse company I ever had to deal with when it comes to communications. I contacted AM Trucking via phone and email over 10 times to get a delivery date for my freezer and never got a reply. On Sep 11 at 4:58pm I get a text from them to confirm my delivery between 4:30-8:30pm on Monday and I must reply by COB or they will have to reschedule. So I replied yes and never heard from them. At 5:34 PM Monday evening I get a call from the driver saying they are about 30 min away. They get here and I inspected for exterior damage and made sure all the shelves and basket were there. I wanted to plug it in to make sure it powers up and the compressor starts. Driver said I had to wait 24 hours as it was laid down. I told him it was upright on the truck when he opened the door. He said it was laid down on the main truck due to space being limited before putting on his truck. I have taken many deliveries in my life time and never had a freezer or refrigerator laid down to make more room; it takes more room laid down. Driver must think I just fell off the turnip truck. Thankfully 24 hours later I plugged the freezer in and it worked. Bottom line this company has the worse communications I have ever experienced. And the lame excuse to wait 24 hours to plug the freezer in tells me the driver did not want to wait a few minutes to verify it was functional. Guess he does not like to have a refused delivery. Maybe a tone of paper work. Very Poor customer service. Bottom line, no communication from their dispatch department and poor customer service on the driver's part not wanting to wait 2 minutes to plug in the freezer to make sure it was functional.

Unreachable customer service Had fridge for a week Then we’re going to deliver between 3-7 They texted at 7:01 to say driver got lost and ran out of DOT hours in the morning!! What a bunch of losers