AM Home Delivery & Trucking CoReviews of amtrucking.com

Horrible experience. have used them in Florida MANY times, all without issue. This Ohio location was a disaster. We ordered a fridge from a NY company bc it would arrive the quickest, and we had a family reunion scheduled. They got the fridge to AM trucking 6/3. We waited an entire week and my husband finally called and was told to be delivered Tuesday morning (the 13th). The time frame kept getting pushed back, then they called and said truck broke down, BUT we would still get the delivery before 11pm. Never showed, never called. We stayed up and waited. Tuesday my husband called and was told the fridge was in Elizabethtown (an hour from us) that they were on delivery 10 and we were 19. NEVER showed, Never called. I called and talked w a lovely lady in Los Angeles who said she could tell from her board that it WAS NEVER ON A TRUCK Tuesday at all, didn't know why we were told that. WE had to initiate all communication. Still having 30 people over the weekend, still need a refrigerator. We finally got a call that it would be delivered 4:30-8:30 FRIDAY. Ok, inconvenient but would work...Id have a place to store food over the weekend. At 7:30 they called and said there WOULD BE NO DELIVERY bc they were over their DOT allotment (WHICH THEY HAD TO KNOW WHEN IT WAS SCHEDULED!!!). Again called and spoke with same lady, she said if they had to go to a hotel they should deliver first thing Saturday am. NEVER got s call or a fridge. If they'd have been honest I could have at least made other arrangements. WE have jobs, and obligations. Made special arrangements on THREE entire days to be available for a delivery that never came. ZERO communication. We were clearly not ANY priority. This was a fridge to match a freezer in a designated space...they have upgraded the exterior and they don't match. So, we have now ordered a new freezer....from a company that does its own delivery. The company we ordered the fridge from was a bit cheaper, BUT WE WILL NEVER go through that again. We both run our own businesses. if we treated people like this we won't have businesses. Zero customer service. We have stayed late, arrived early and gone the extra mile (or ten) for our clients. This company does not. We threw out more food than I can tell you over that weekend. out of town guests couldn't take it and we had NO REFRIGERATOR!!!!

What a freaking nightmare this joke of a company is. They have no clue what is happening with their own logistics, refuse to look at the full order from Appliances Connection, and keep telling me they are only delivering part of it, even though the status has showed all items arrived in their warehouse ready for delivery. I have sent them messages with screenshots showing them what their own website shows, but they refuse to acknowledge it and keep telling me *I need* to contact Appliances Connection to straighten it out. i.e. DO THEIR JOB FOR THEM. I would NEVER use this service or buy something from a store that uses them.

Twice, May 10 and May 19 the driver showed up 20 minutes before the delivery window started. There were no phone calls to announce the early arrival. In the first instance, the driver left without making the delivery and I waited in vain for four hours. In the second instance, I happened to be at the delivery site early. Communication between the delivery truck and me was nonexistent. Communication between the 929-384-1222 operator and me the customer was in accurate and misleading. I will inform AJ Madison about these difficulties.

Awful - on the scheduled delivery date, received a call that it would be delivered in about 20 mins. Two hours later, I had to call them and was told that the driver discovered it had not been loaded on the truck - of course, no one had bothered to contact me to let me know. They could not give me a new delivery date at that time, but a Routing Mgr. would have to call me later that day. Never heard from the Routing Mgr even though I requested to talk to them several times. Two days later, after I made several calls, I was told it would be delivered Fri. or Sat. - big lie. When I heard nothing further, I called once again, and was told it is scheduled for the following Monday. Their scheduled delivery date means nothing, they will not call you, and the customer service says they have no way to handle or contact mgmt by any means other than an email. And since Mgmt. will not call you back, there is no means of resolving any issue they are at fault for. At this point I only hope it arrives on the new (third scheduled) date.

Caused significant damage and denied all responsibility. There is no level of evidence that they would consider proof of their drivers' responsibility. Their claims manager, Mosshe, is a liar, pure and simple. He will calmly lie to you and wait for you to go away. He should be in prison for fraud.

We ordered a fridge and while it came when expected, the delivery guys were just horrible. They dragged the old fridge out across the wood floors leaving a long line of deep gouges. I noticed after they passed through the dining room and asked if they had carrying straps to carry it. They said they don't have them or use them. I called customer service and was told that all crews are provided the straps and are supposed to have them. I asked them that they need to lift/carry the fridge and they said "but it's heavy!". They brought in the new fridge and were about to drag it to and I said they couldn't do that. They threatened to not bring it in. Then they brought a dolly from their truck?!?! where was that before. They then tried to bait and switch having me sign for the delivery with no damages by saying it was "just routine signature you received the fridge". I pressed them to let me read the pages before the signature and figured out what they were doing. I wouldn't sign. I also pressed them to take their own pictures of the damage, which they did, but you can see on the letter for the company below that "based on the photos taken by the delivery which clearly shows that the installation / connections was completed properly. The nature of the damage(s) is quite noticeable, it should have been noted on the shipping documents at the time of delivery." Well of course the delivery crew has no interest in reporting the damage they caused!!! I've spent months trying to get their claim department to take responsibility but it a game of asking for a form, then pictures, them estimates, and they need to get the driver's side of the story. Finally they just said there was no proof and they wouldn't not accept liability. Their guy for handling claims, Moshe, is a thug and a crook. It's his job to string people along, deny, deny, call customer liars, etc. They sent an official denial even saying I signed the form saying there was no damage, when I explicit refused to sign anything. And it says I wouldn't need surveillance footage to prove the claim! The letter is attached: Dear Kai Angermueller, This email is in response to your claim submitted to our company. After a thorough investigation by our company, including an interview with and a statement taken from the delivery personnel who handled the delivery, presenting them with all the documents and pictures you emailed us, reviewing our records and all the documents we requested in connection with this claim, and additional diligence conducted by our designated claims department, we regret to inform you, that a decision has been made to deny the claim. Our decision was based in part, on an interview with, and a statement taken from the delivery / installation personnel, who handled the delivery / installation, including presenting them all the documents and pictures you emailed us, stating that they didn't damage your property or installed / connected the merchandise inaccurately, based on the shipping documents (Bill of Lading, Proof of Delivery and inspection questionnaire survey), presented to the customer during the delivery, completed and singed by the delivery personal, which clearly states that at the time of delivery "My property has been left in good condition with no damage done to it" "consignee hereby acknowledges install and/or removal was completed in a satisfactory manner and there was no damage caused to your property as a result of these actions", and finally based on the photos taken by the delivery which clearly shows that the installation / connections was completed properly. The nature of the damage(s) is quite noticeable, it should have been noted on the shipping documents at the time of delivery. We strive to keep our customers satisfied, and for that reason, we try to give ample opportunities to note the shipping documents. Nonetheless, we cannot accept any liability for damages, if the shipping documents are not noted, during the delivery, indicating damages to your property. With the current information and evidence available to us, we have closed this claim, however, if additional hard evidence, like video surveillance or other hard evidence, will be provided, we will reopen the claim. We hope you understand our findings, but if you wish to discuss our claims protocol or the above determination more fully, please feel free to contact us during normal business hours at 718-272-5900 X 203. Will be happy to take the time to respond to any concerns or issues. Sincerely Yours, Moshe Felberbaum Director of Compliance & Risk/Loss mfelberbaum at amtrucking dot c… 347-798-3373 99 Jersey Avenue New Brunswick, NJ 08901

If I could give negative stars I would. This company has cost me well over $1000 due to rescheduling my flights and car rental waiting for promised delivery. When they finally showed up with my appliances the drivers did over $800 worth of damage to my stair railings, screen door, door jambs and brand new tile. They also ruined 2 appliances, but I was told the seller would be the sucker and pay for their bad actions. The customer service is terrible, can't get through and when you do, they tell you they can't help you, that it is another department you need. The Claims process is intentionally set up so that you can't contact a person. They require you to file the claim within 2 days, submit 2 estimates for each property damage, and submit a notarized statement of what happened. 2 days really?!?! It took them 3 weeks to get it delivered at my expense. I sent my emails with pictures to them as instructed. No response, no claim number. I did get an automated email that did not give me my claim number. After 15 calls (since the delivery) I finally got to talk with someone in claims. They did see my emails, but would not give me my claim number. Then they hung up on me and I have not been able to get the Claims number to pick up since (6 more calls and counting). DO NOT USE any company that uses AM Delivery! You will not be able to get fair service when they screw up your delivery. Order 41526881, 1/31/22 delivery date Oh yea, the drivers left without my signature, did not want to wait for me to record the damages to the appliances and my property. I am sure they forged it for me. Update: I submitted all my photos and evidence. I was told my claim was denied because there was a signature on the form that said my items were delivered without damage. I did not sign any forms. The driver forged a signature and said he did not do any damage. Buyer BEWARE! AJM

AM Trucking delivered our refrigerator. We had ordered "white glove" service. What we got was the absolute bare minimum: They unpacked the new fridge, took the old one, and left the packaging and an empty beer can on the driveway with barely a goodbye.