AM Home Delivery & Trucking CoReviews of amtrucking.com

Purchased a washer and dryer on August 8 (Paid $200 for shipping as it was convenient for us). It has been in the regional terminal since August 24 (when I spoke to a representative who stated they had the washer but couldn't find the dryer). They show on my order status that they received it on August 31 (a week later than actual fact). It is September 10 and it still has not been delivered to me. Every time I talk to someone there I ask their name. When I call back - they have a "directory by name" option for an extension. The directory does not have a listing for any of the persons I have spoken with. And promises to return calls mean nothing. We made arrangements to be at our delivery location this weekend (9/9-9/11) because they told us that would be a delivery date (our scheduled "window" in 9/1 - 9/13), but according to the vendor we purchased it from they will deliver next Thursday (which, of course, is the only day we have told them we would be unavailable) or Friday (9/16-9/17).

This company is the greatest. Not only have I had more than one delivery from them they are 100% consistent with each one. 4/4 deliveries received. 4/4 damaged. Now I know this might sound off, but, when a company can deliver with such consistency, why would anyone want to use someone else to handle their high end appliance delivery business. Their employees are the best of their kind. I’ve never had an employee of their company display a bad attitude or any level of unprofessionalism. <—(SARCASM). I mean really, do delivery companies these days even use proof of deliveries? Not these guys! They are ahead of the game on every level. They don’t even have you sign a delivery bill. Got damage? NOPE! if it’s not on the bill, didn’t happen! That’s next level. Ok no problem, they can email paperwork if you REALLY need it. Except, the supervisors “don’t do that sort of thing”. Whoooaaaahh!!, freaking smart! Not only are they environmentally friendly by saving paper, they are environmentally efficient by conserving electricity from sending less emails. Thanks AM delivery. My kitchen looks amazing now that it’s finally done. Couldn’t do it without the top notch service such that you’ve provided. Don’t even get me started on what the back of the appliances look like. Overall, I highly recommend…that you stay the flux away from these fluxtards. Unless, you own a scratch and dent store, then your golden!!! Too bad I can’t attach a picture of my glorious appliances,

Horrible customer service. Our high end fridge sat at the delivery terminal for well over a month past the last day of the delivery deadline. I had to call AM trucking and Appliances Connection daily to get on their route and once I did they showed up without the fridge! They said they'd come back 2-3 weeks later offering nothing to my family of 5 with a 3 and 1 year old in the house surviving without a fridge. It finally arrived today. Water connector too short for our commercial sized fridge so they refused to install, damaged our brand new hardwood floor, and dumped the shipping materials and pallet on the driveway. I've never dealt with such unprofessional behavior on any purchase, let alone with an expensive fridge.

Shipped and delivered freezer on its side, the carton had arrows and directions on each side warning to transport freezer upright. People who deliver appliances should know fridges & freezers have to be delivered upright. Driver had no paperwork to note this, only had cell phone to sign receipt of merchandise. Knowledge of English appeared to be almost non-existent. Refused to stay while carton was opened to inspect for damage.

Worst customer service we had complete kitchen package delivered upon taking out the old microwave they drug it across my counter top causing deep scratches and damage,photos were taken by the installer and sent to whoever this was april 15th we sent photos,estimates and talked to them twice,THEY DON't care or give a crap you live and learn never again..Iam retired united states veteran and law enforcent,it iis hard to believe they are still in business................

Do not ever deal with this company. It has been 5 weeks since our appliances left NJ warehouse. At first, it took them 3 trips to bring appliances to Florida. Then 2 weeks to schedule and reschedule and reschedule again, again and again without any notifications. They put us on a schedule in the morning and removed us in the afternoon. Customer Service is useless. Noway to talk to the management. Still didn't receive my appliances.

I purchased a washer and dryer through Appliances Connection. Now, that company has its own share of problems, but at least they respond to customer inquires. AM Home Delivery on the other hand does not. And when you finally get through to someone, they flat out lie. My delivery on a Monday had an issue because the washer and dryer had to go to the second floor, as indicated on the order. The driver they sent was unable to do stairs, so they had to reschedule. This is after waiting more than five weeks already. Their dispatcher called and assured me they'd be back on Thursday, and would call later in the day to confirm the time. They never called. After being on hold for forty minutes I was told it was now Friday. On Wednesday, I called again since they did not actually confirm delivery. Here is a line you'll hear over and over again "The driver has not yet finalized the route. When he does you'll receive an email, phone call and text message, at least one day prior to delivery". Called again Thursday in the morning. Called Thursday afternoon at 5pm. I was told it would get finalized by 6pm. Called at 6pm, no answer. Called Appliances Connection, they called AM Home Delivery, it was now going to be....Tuesday. I told them to cancel the order. Called Best Buy, had a washer and driver delivered four days later. Same price, no $95 cost to take it up the stairs, and they put on the hoses for me too. AM Home Delivery, if you read this and think the review is unfair, don't worry. I'm still finalizing the review, and will let you know when an update is posted via email, phone call and text message at least one day prior to publishing it.

This has been one of the worst experiences with home delivery that I’ve ever had. I was told our furniture will be delivered within a four hour time span so I went ahead and block that part of my day off. Had I known it was not going to be delivered I would’ve happily gone to my child swim meet which I hated missing. There was no communication from the delivery crew. Still waiting for furniture. We purchased furniture from poly and bark. Won’t do that gain until I know they use a different delivery company.