AM Home Delivery & Trucking CoReviews of amtrucking.com

They do not communicate with me. They do not set times for delivery and just expect me to stay at home all day. They move the delivery date around without communicating. I had to call 4 separate times due to the lack of communication. They are miserable. If a company contracts with them, use a different company if you ever want your item delivered.

DO NOT HIRE AM HOME DELIVERY AND TRUCKING. AJ Madison hired this company to deliver and install my new 48" Dacor refrigerator, and it was an absolute nightmare. They left after completing only about 25% of the job and completely vanished. They never came back to finish the installation. I have called them multiple times since, and they still have not called me back. To make matters worse, they left the front door to my house wide open, which is a massive safety and security violation. They also dumped all the installation trash and packaging thrown all over my driveway like it was a landfill. I ended up having to pay a separate company out of my own pocket to come and finish the installation they abandoned. I am demanding a full refund for this disastrous service. They are unprofessional, lazy, and a complete liability. Save yourself the stress and avoid AM Home Delivery at all costs!

I received a call the wknd before delivery and was told delivery would be between Tues and Thurs of the coming week. I asked several times to be sure it would definitely be between those days and was told yes. I was told they didn’t know which day, but it would be between Tues and Thurs. This was important as I needed to travel for a family funeral that weekend. As I was assured of the days, I made plans to drive on Friday. On Weds I got a text that delivery was scheduled for Fri. afternoon. I immediately called and spoke to what sounded like the same woman who said oh, well that was just an estimate. I explained that I had verified repeatedly and why it mattered. She said oh well I’ll cancel and they’ll reschedule. No I said, I am leaving on a longer trip next week. The schedule can’t be changed she said. I asked for a manager to call me. I was told one would call before the end of the day. At 4:40 that afternoon I called again as I had heard from no one. I spoke to a gentleman who said I see the note for a mgr to call but there’s no update. I scrambled and made arrangements for my sister to accept delivery. Not only did your company fail to honor their commitment, but I didn’t even receive the courtesy of return phone call. To add insult to injury, after I arranged for my sister and brother-in-law to be here when the stove was delivered, we returned from the out of state funeral to find that the delivery crew had left the carton/packing pallet in the middle of our driveway. Who does that?

If I could rate 0 stars I would. I’m having a terrible experience with this trucking company. They been telling me for the last week my furniture is going to get delivered when it never has. Now on my delivery day, they gave me a window frame of 12:30, called me at 11:00 and then told me they were 5 minutes away. I then left work so I can let them into my building to then be told they are not coming anymore. They now are wanting me to pay a re-delivery fee due to them leaving. They are very unhelpful and a terrible business. I do not recommend ordering anything that uses this trucking company. Why give a time frame if it’s incorrect and then leave when I’m expecting to be called around that time and it’s earlier? Now it’s my fault that they messed up and won’t deliver my stuff.

Extremely Disappointing and Unreliable This company promised delivery on a specific day within a four‑hour timeframe, so I rearranged my schedule and took the entire day off to be home. They repeatedly reminded me that if I wasn’t present, I would be charged for redelivery — yet on the morning of the delivery, they suddenly sent a message claiming an “emergency” and postponed the delivery to the next day. I immediately called to explain that I had already taken the day off and could not take another one. I asked for an exact delivery time for the following day, and was told that their system doesn’t allow that — they could only provide another four‑hour window, as if my time and lost work were irrelevant. I lost a full day of work because they failed to honor their own commitments, and they refused to acknowledge or take responsibility for the inconvenience they caused. Completely unreliable and absolutely not customer‑focused.

This company has 68 complaints at the Better Business Bureau unresolved . This trucking/installation company has told me I met all requirements of my property damage claim. They called me and asked me to send more water pictures and I did. I was told by Lauren Mitchell I would get a call or email by the next day. That was 5 weeks ago. I can get no response whatsoever and will be filing this with the BBB. If you are working with a company that wants to set up AM Delivery ask for a different company . This company sent installers who speak no English- who laughed at me when I asked if they were going to clean up their trash.They did a terribly sloppy install for my refrigerator that ended up flooding my kitchen and ruining a cabinet. Does not abide by their own claim guidelines. Save yourself the headache. I wish I could submit photos of how ridiculous the install was the created my water damage issue.

What a rude and inflexible team at AM Trucking. Dispatchers and drivers were rude and inflexible. Never got the promised 1 hr courtesty call and then driver called from driveway and was told to leave after 10 min. I deal with ArcBest and ACME all the time and have never been treated like this. My Order was from ShopAppliances.com and I waited over a month for a 10 min. window. Absolute JOKE of a company!

Buyer Beware — Extremely Disappointing Experience with AJ Madison Ordering a major appliance online requires trust. You expect the product to arrive on time, undamaged, and with the retailer standing behind the purchase if something goes wrong. Unfortunately, our experience with AJ Madison was extremely disappointing. The customer service representatives we dealt with were polite and friendly, but the actual experience was a different story. We purchased a refrigerator from AJ Madison because the price was reasonable and, more importantly, the estimated delivery timeframe was significantly better than competing retailers. Delivery was outsourced to AM Trucking/AM Home Delivery, and scheduling quickly became a nightmare. Our refrigerator apparently sat at the delivery company’s facility for approximately a week, yet we were given a delivery date another week out that did not work with our schedule. We were repeatedly told there was no flexibility because deliveries were determined by a geographic scheduling system and that our area was serviced only once a week. Over several days, we made approximately 7–10 calls to AM Home Delivery and a similar number to AJ Madison trying to find a workable solution. Eventually, we were notified the day before delivery that the refrigerator would arrive the following day, forcing us to rearrange our schedule. Then things got worse. We paid for white-glove delivery because the refrigerator was going into an area that had just been completely renovated with brand-new cabinets and flooring. The delivery crew installed the refrigerator, attached the handles, and left. After they departed, we discovered that the refrigerator was scratched near the handle area and our brand-new flooring had also been damaged. I immediately contacted AJ Madison. I was initially told that the damaged refrigerator door would be replaced. I provided photographs as requested. I was also directed to file a separate property-damage claim with AM Home Delivery/AM Trucking. That claim process has been extraordinarily burdensome, requiring detailed measurements, photographs/video, and a notarized chronological statement, all within 24 hours. We were then told not to expect a response for approximately 30 days while the claim was reviewed. And despite initially telling us the refrigerator door would be replaced, AJ Madison later offered a touch-up kit and $200 instead. We purchased a new refrigerator. We did not purchase a damaged appliance that needed to be touched up. This experience has cost us an enormous amount of time and frustration, and the matter remains unresolved. Afterward, I researched AM Trucking/AM Home Delivery and found numerous negative consumer reviews and a reported “F” BBB rating at the time I looked. Had I done that research beforehand, I would have seriously reconsidered this purchase. My advice to other consumers: do your homework. Before ordering a major appliance from AJ Madison, find out exactly who will deliver it, research that company, and understand who is responsible if the appliance or your home is damaged. The friendly customer service representatives were not the problem. The problem was the overall process, lack of flexibility, damaged appliance, damage to our newly renovated home, and the difficulty obtaining a satisfactory resolution. Based on our experience, we would not purchase another major appliance from AJ Madison. If you’re considering ordering from them, think twice—and research the delivery company before you place the order.